Rental Operations Agent

Job Title: Rental Operations Agent

Salary: £26,545.00 yearly, plus uncapped commissions

Hours: Full time, permanent, rotational shift pattern Monday – Sunday

Are you brilliant at creating unbeatable experiences that keep customers coming back time and again? Do you feel comfortable understanding and promoting the extra products and services that suit each person’s needs? Do you want to join us on our journey of becoming the best vehicle rental company in the world?

This role places the customer at the heart of everything you do. We pride ourselves on delivering unbeatable service and creating an environment where we celebrate and recognise our employees for the great job they do!

• Own the full rental experience from vehicle preparation, interacting with customers to handling returns.
• Clean and prepare vehicles to ensure they are presented to customers in a safe, clean, and rental-ready condition.
• Provide excellent face‑to‑face customer service.
• Act as a brand ambassador – positively promoting our products and services.
• Work towards targets to increase productivity and sales.

• Customer service experience.
• Excellent communication skills.
• Team player.
• Friendly, positive, ‘can-do’ attitude.
• Enjoy working flexibly in an annualised hour‑based role and taking on varied tasks.
• Full valid driving licence with 12 months’ experience.

• 33 days holiday including bank holidays.
• Discount account – access to perks: free drinks, cinema tickets, shopping discounts, online GP appointments, fitness classes, learning courses, and more.
• Employee Assistance Programme (EAP) – 24/7 mental health support.
• Employee discounts on car rental across Avis Budget Group (including Zipcar).
• Opportunity to earn monthly commission.

Apply now! #driventobethebest

Location:

Nottingham, Nottinghamshire, United Kingdom