Customer Service Administrator

We're Hiring | Customer Service Administrator

Stapleford, Nottingham

Monday – Friday | 8:00am – 4:00pm

Salary: £27,000 per annum

25 days annual leave plus bank holidays

Immediate Start Available

As DIY Building Supplies continues to grow, we're looking for a friendly, organised and proactive Customer Service Administrator to join our team.

This is a key role within the business and will be the first point of contact for our customers, helping ensure every enquiry is handled professionally and efficiently.

• Answering incoming telephone calls and directing enquiries to the relevant department
• Responding to customer service enquiries via phone and email
• Providing delivery updates and assisting with order queries
• Managing customer information and enquiries using our CRM system
• Updating customer records and ensuring information is accurate
• Managing the company inbox and distributing enquiries to the appropriate team
• Providing general administrative support across the business

• Friendly, professional and approachable
• Highly organised with excellent attention to detail
• Confident speaking with customers over the phone
• Comfortable using CRM systems and Microsoft Office (or quick to learn new software)
• Strong communication and organisational skills
• Able to work well in a fast-paced environment
• A team player with a positive attitude

You’ll be joining a growing business with a great team and an exciting future. We've recently expanded our sales structure and this role is an important part of the next stage of our growth.

If this sounds like you, we'd love to hear from you.