Customer Service Advisor

Customer Service Advisor Full-Time | Automotive Repair Industry |

Are you passionate about delivering excellent customer service? Do you enjoy helping people and thrive in a fast-paced environment? We are looking for a friendly, organised, and proactive Customer Service Advisor to join a busy vehicle repair centre. This is an excellent opportunity for someone with strong communication skills and a positive attitude who is looking to build a rewarding career.

Full training will be provided. As the first point of contact for customers, you will play a key role in delivering an outstanding customer experience, keeping customers informed throughout the repair process and ensuring the smooth coordination of appointments, vehicle collections, and deliveries.

Key responsibilities include:

• Welcoming and assisting customers in person and over the phone.
• Booking vehicles in for repair and arranging appointments.
• Providing regular updates to customers throughout the repair process.
• Coordinating vehicle collections and deliveries.
• Liaising with technicians, estimators, and insurers to ensure customers receive accurate information.
• Managing customer enquiries and resolving issues in a professional manner.
• Maintaining accurate customer records and updating internal systems.
• Ensuring a high standard of customer service is delivered at all times.
• Supporting the wider team with administrative duties as required.

To be successful in this role, you will have:

• Excellent communication and interpersonal skills.
• A positive, friendly, and professional approach.
• Strong organisational skills with the ability to manage multiple tasks.
• Good attention to detail.
• The ability to remain calm under pressure in a busy environment.
• Good IT skills and confidence using computer systems.
• A flexible, team-oriented attitude and willingness to support colleagues.

• Previous experience in a customer service, reception, or service advisor role.
• Experience with in the automotive, vehicle repair, or insurance industry.
• Experience using customer management or booking systems.

We offer a competitive benefits package including:

• Salary of £26,836.80 per annum
• Performance-related bonus opportunities
• 22 days annual leave plus bank holidays
• Contributory healthcare scheme with options to enhance cover for you and your family
• Employee discount platform offering shopping and meal discounts
• Access to wellbeing resources, webinars, and exercise classes
• Online GP service
• Company pension scheme
• Full training and ongoing development opportunities

If you receive suspicious outreach claiming to be from us, please contact us via the Manpower Group website.