Tenant Data Collection Officer

Nottingham, United Kingdom | Posted on 24/07/2026

At Civic Recruitment and Limited, we know that individuals are more than just fixed expenses; they are the cornerstone of every thriving organisation. That’s why we are passionate about transforming recruitment in the public and private sectors.

In the modern job market, organisations in both public and private sectors face significant workforce challenges. Public sector entities, such as local councils and central government departments, often struggle with lengthy recruitment processes, limited access to qualified candidates, and stringent budgetary and regulatory constraints. Private sector businesses, on the other hand, encounter high turnover rates, difficulties managing a mix of permanent and temporary staff, and challenges in sourcing specialised talent for niche industries.

These sector‑specific obstacles, coupled with the universal complexities of payroll management, create a pressing need for efficient workforce solutions.

Civic Recruitment Limited addresses these challenges with innovative recruitment and payroll solutions tailored for diverse organisational needs. Recognising the critical hurdles organisations face, the company leverages its expertise to streamline processes, reduce recruitment times, and alleviate administrative burdens. With an extensive database of over 1 million pre‑screened candidates, Civic Recruitment Limited is well‑positioned to cater to the specific needs of both public and private sectors.

3 months contract with a Local Authority

Job Title:
Tenant Data Collection Officer

Job Purpose

To support the organisation in maintaining accurate, up-to-date, and compliant tenant records by collecting, validating, and managing tenant data across multiple systems. The post holder will engage directly with tenants, stakeholders, and colleagues to ensure data quality, support service delivery, and meet data protection and regulatory requirements.

Main Responsibilities

Data Management and Administration

• Maintain accurate and up to date tenant records, including personal details, household information, and tenancy records.
• Input, update, verify, and manage tenant information across various housing management systems and databases.
• Produce reports on tenant data, identify information gaps, and support data quality improvement initiatives.
• Monitor data accuracy and consistency, ensuring records are complete and regularly reviewed.

Tenant Engagement and Data Collection

• Gather tenant information through surveys, telephone calls, interviews, home visits, and document reviews.
• Conduct visits to tenants' homes to collect and verify information while adhering to lone working procedures and risk assessment requirements.
• Explain data collection processes clearly and professionally, ensuring tenants understand how their information will be used.
• Promote and encourage participation in data collection exercises and tenant surveys.

Communication and Customer Service

• Provide excellent customer service to tenants, responding to enquiries and signposting individuals to appropriate services and information.
• Build positive working relationships with tenants, colleagues, and stakeholders to support accurate data collection and management.
• liaise with internal departments to ensure effective communication and data sharing where appropriate.

Survey and Reporting Administration

• Design, distribute, and manage surveys using Microsoft Office applications and web‑based survey platforms.
• Analyse survey responses and contribute to reports for managers and stakeholders.
• Assist in identifying trends, inconsistencies, and opportunities for service improvement.

Data Protection and Compliance

• Ensure all data collection and processing activities comply…