Seasonal Customer Experience Assistants

Join our Customer Experience team this festive season

Nottingham Playhouse is looking for friendly, enthusiastic and reliable Seasonal Customer Experience Assistants to join our team and help us deliver an outstanding experience for our audiences and visitors.

As a Customer Experience Assistant, you’ll be at the heart of the action, helping to create a warm, welcoming and memorable experience for everyone who comes through our doors.

Working across our Food & Beverage and Audience teams
, you could be serving customers at our bars and kiosks, helping audiences find their seats, checking tickets, selling programmes and merchandise, answering questions or supporting the safe and smooth running of performances and events.

This is a varied, hands-on role where no two shifts are quite the same.

You’ll work as part of our Customer Experience team across the public areas of Nottingham Playhouse, helping us to deliver excellent customer service while maintaining high standards of safety, presentation and hospitality.

Your responsibilities will include:

• Welcoming visitors and providing friendly, inclusive and professional customer service.
• Serving food and drinks across our bars, kiosks and hospitality events.
• Supporting audiences entering and leaving the auditorium, including checking tickets and assisting with seating.
• Providing information and responding to customer enquiries.
• Selling programmes, merchandise and confectionery.
• Operating tills, EPOS and card payment systems accurately.
• Preparing, restocking and maintaining our Food & Beverage areas.
• Helping to maintain clean, safe and welcoming public spaces.
• Supporting audience safety and emergency procedures.
• Working collaboratively with colleagues to make sure performances, events and hospitality activities run smoothly.

We’re looking for people who enjoy working with the public and are passionate about providing a great customer experience.

You’ll ideally have previous experience in a customer-facing or hospitality environment, although experience within theatre, events or leisure is desirable rather than essential.

You’ll be:

• A confident communicator with a warm and professional approach.
• Friendly, reliable and positive, including when things get busy.
• Comfortable working as part of a team.
• Flexible and happy to move between bar, kiosk and auditorium duties.
• Able to follow procedures and work safely and responsibly.
• Committed to providing an inclusive and welcoming experience for everyone.
• Available to work flexibly, including evenings, weekends and Bank Holidays.

Experience using tills or EPOS systems and handling cash would be beneficial.

We recognise that people develop their skills and experience in different ways. You do not need to have every skill listed in the Person Specification, but you should be able to demonstrate your potential to learn and develop with appropriate training and support.

We create theatre that’s bold, thrilling and proudly made in Nottingham
.

Awarded Theatre of the Year 2025 at The Stage Awards
, Nottingham Playhouse is one of the country’s leading producing theatres. We create a range of productions throughout the year, from timeless classics and innovative family shows to adventurous new commissions.

We want our theatre to be a space where everyone feels they belong. We use our stage to tell diverse stories that reflect our city, deliver wide-reaching participation programmes across our communities and support the next generation of theatre-makers through our Amplify programme.

Benefits of working at Nottingham Playhouse include:

• Free and/or discounted tickets for performances, including Press Nights.
• Free Playhouse Pass membership.
• Discounts on our bars offer.
• Staff social events.
• Discounted…