Wholesale Customer Service Specialist

Kontoor Brands is a portfolio of three of the world’s most iconic lifestyle, outdoor and workwear brands:
Wrangler®, Lee® and Helly Hansen®. Kontoor Brands is a purpose-led organization focused on leveraging its global platform, strategic sourcing model and best-in-class supply chain to drive brand growth and deliver long- term value for its stakeholders.

Wholesale Customer Service Specialist – Wrangler - Various Languages (details below)

Location:

Nottingham / UK

Kontoor Brands is a global lifestyle apparel company, with a portfolio of one of the world's most iconic denim brands:
Wrangler®. We design, manufacture and distribute superior high-quality products that look good and fit right, giving people around the world the freedom and confidence to express themselves. Wrangler® has represented genuine style and comfort since it first started making jeans in 1947. Rooted in the American West, the brand blends a rich legacy of cowboy cool with a commitment to unmatched quality and timeless design.

We’re growing and we’re looking for someone who can grow with us. A colleague who loves denim and want to join our multi-cultural, diverse and inclusive workforce!

As our Wholesale CS Specialist you will work proactively in order to deliver excellent service to a group of customers in terms of: order management; deliveries; follow up of claims & returns; support wider team as and when required through clear and concise communication, in line with policies & procedures as defined in our Customer Service manual.

• Identify and assess customers’ needs to achieve satisfaction;
• Build sustainable relationships with Customers ensuring they are informed of new products, special actions, available stock and more.
• Liaise with internal stakeholders such as the Credit Department to ensure all queries are resolved, the Planning Department to ensure full and on time coverage of orders, and the DC/Logistics to ensure special handling is carried out correctly, delivery time is respected along with transport lead-times or claims.
• Ensure timely communication, in-line with customer expectations and brand objectives, highlighting any risk or opportunity.
• Handle and resolve all issues ensuring best interest of both the Customer and Company is kept at heart.
• Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.
• Authorise sundry credit notes for commercial reasons (i.e. discount and price discrepancies, shortages and lost in transit) strictly following the company’s guidelines and rules.
• Highlight any problems/errors regarding all issues related to Key Accounts, informing all parties involved.
• To keep direct contact with Key Accounts, promptly providing them with any needed information about their orders, shipments, DC closures, etc.

• Customer service experience
• Experience of working within our industry would be an advantage
• Language skills; native or fluent speaker in Polish / Norwegian / Danish / Swedish / Spanish / German language plus English
• Analytical Skills;
  Well organised, methodical and accurate
• Good knowledge of Microsoft office, intermediate excel skills would be an advantage.
• Excellent communication (verbally & writing) and problem-solving skills,
• Customer orientated
• Ability to work as part of a team
• High level of attention to detail

• We value trust, transparency and focus on collaboration and team work.
• We live by our clear Purpose, Mission & Values where we strive for continuous innovation & cutting-edge sustainable technology;
• We offer competitive benefits, perks and personal development opportunities;
• Casual Denim dress code in the office and outside of work
• Discounted plan…