Automotive Service Advisor

Are you passionate about providing exceptional customer service and making a real impact in a busy, friendly team? Join us as a Service Advisor and be the vital link between our valued customers and a trusted team dedicated to quality automotive care. This is your chance to grow your career in a supportive, family-run environment where your skills are genuinely appreciated.

As a Service Advisor, you will be the face of our workshop, ensuring a smooth experience for our customers from their first contact to vehicle pickup. Your role is central to helping drivers get back on the road safely and efficiently while contributing to a welcoming and professional atmosphere.

• Communicate clearly and effectively with customers both face-to-face and over the phone, explaining repairs in an understandable way
• Manage a busy workload efficiently, scheduling work and liaising with technicians to ensure smooth workshop operations
• Contact customers to discuss vehicle repairs and gain approval for work needed
• Order parts from suppliers, update the system when parts arrive, and ensure workflow continues seamlessly
• Respond to email enquiries, schedule bookings, and support administrative tasks to keep the branch running effectively
• Work collaboratively as part of a team, assisting managers and upholding company policies and procedures
• Participate in ongoing training and skills development to stay current and confident in your role

• Strong customer service skills, with excellent communication abilities
• Confident in using computers and making/receiving phone calls
• Ability to stay organized and maintain quality service in a fast-paced environment

• Industry experience (not essential but preferred)

• A competitive basic salary of £28,000 - £30,000, with bonus potential up to £32,000
• No Sundays or bank holidays to work
• Pension scheme, staff discounts, and long service incentives
• Opportunities for career growth and development within a supportive and inclusive workplace
• Company social events and team bonding activities

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