Venue Sourcing Consultant

About Us:

At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate and change behavior for our customers. As the world’s most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion and purpose to drive business forward. Headquartered in Chicago, with locations in 60+ countries across the world, BCD M&E’s team of 2,000+ people are committed to sustainability and driving success for our customers, our business and ourselves.

Our values are at the heart of everything we do, and we look for people that want to be a part of something special, can rise to our standards and love to bring their unique perspective to the table.

While we can’t guarantee every day will be the best (who can?), we can promise a community of people who genuinely care and lead with empathy, a flexible workplace with awesome perks and challenging work that means something. See what life is about at BCD M&E at  BCD Meetings & Events, we believe the best outcomes come from combining human expertise, innovation and responsible AI.

We're investing in technology and talent to help our teams solve complex challenges, create exceptional experiences, advance more sustainable event practices and deliver stronger outcomes for clients around the world. AI supports how we work, learn and innovate, but people remain at the center of every decision, including all hiring decisions.

About the role:

We are looking for a Venue Find Consultant - Sourcing to join our dynamic team in our Derby office. In this role, you will act as the primary customer contact for our incoming venue sourcing and meeting requests and this role is to work on an array of client accounts in a variety of industry sectors. Do you work in a Customer Service environment, seek to exceed client expectations, are used to dealing with multiple requests and working within Service Level Agreements?

Sound like you? Read on!

As a Venue Find Consultant, you will:
Deliver an innovative, quality, venue find service that consistently exceeds client’s expectations encompassing all meetings, incentives, conferences and exhibition categories.

To ensure relevant customer service levels are understood and consistently met or exceeded and to be suitably conversant in all relevant systems, and processes in line with customer requirements.

To be fully conversant with the BCD Venue Search booking platform and work in accordance with the Venue Search Standard Operating Procedure.

Consistently apply and demonstrate venue and destination knowledge to all customers.

Continually develop excellent and venue destination knowledge through building positive relationships with key supplier contracts, attending familiarisation visits, destination workshops and webinars.

Work with the BCD Meeting & Events finance team to ensure that all invoicing and financial matters are delivered to the client in a proactive and efficient manner.

You’re good at:

Proven Customer Service Experience.

Excellent communication skills along with a calm, positive and collaborative approach.

Comfortable dealing with people at all levels both face to face and by telephone / email.

MS Office skills including Excel, you will also have experience of entering and extracting data from databases.

Flexible and proactive approach to work, able to juggle multiple priorities and projects with resilience under pressure with an ability and willingness, along with the ability to adapt to change. You might also have:
Knowledge of meetings & events venues in the UK/overseas.

Venue booking system experience.

Proven negotiating and contracting experience with external suppliers.

Our Benefits for this role:
Life Assurance x1…