Customer Service Assistant | Entertainment

Customer Service Assistant Nottingham | Part-time, 16 hours per week | £26,000 FTE pro rata We're looking for a friendly, organised Customer Service Assistant to join a growing entertainment business in Nottingham, supporting customers with bookings and event enquiries. This is a great opportunity for someone who enjoys helping people, communicates well and has an interest in live events, music or entertainment.

The role Respond to customer enquiries via email and an online support inbox Help customers with ticket orders, bookings, amendments and ticket delivery Prioritise urgent queries and make sure customers receive clear, helpful responses Handle complaints professionally, escalating more complex issues when needed Keep customer records accurate and handle personal information confidentially Spot recurring issues and help improve customer support processes What we're looking for Some experience in a customer-facing or customer service role Strong written communication and attention to detail Someone organised, reliable and comfortable juggling priorities A calm, patient approach when dealing with customer issues Confidence using computers and learning new systems Experience in ticketing, events, hospitality or an online customer support environment would be a bonus, but isn't essential.

Full training will be provided. The details Part-time, 16 hours per week Permanent position Nottingham city centre Flexible working arrangements, including hybrid working £26,000 full-time equivalent salary, pro rata If you're looking for a part-time role where you can build your customer service experience while working in the live entertainment industry, we'd love to hear from you.