Customer Service Assistant | Entertainment Industry

Nottingham

Part-time

We're looking for a friendly, organised Customer Service Assistant to join a growing entertainment business in Nottingham, supporting customers with bookings and event enquiries.

This is a great opportunity for someone who enjoys helping people, communicates well and has an interest in live events, music or entertainment.

• Respond to customer enquiries via email and an online support inbox
• Help customers with orders, bookings, amendments and ticket delivery
• Prioritise urgent queries and make sure customers receive clear, helpful responses
• Handle complaints professionally, escalating more complex issues when needed
• Keep customer records accurate and handle personal information confidentially
• Spot recurring issues and help improve customer support processes

• Some experience in a customer-facing or customer service role (retail, events, hospitality, online customer support, or similar environment)
• Strong written communication and attention to detail
• Someone organised, reliable and comfortable juggling priorities
• A calm, patient approach when dealing with customer issues
• Confidence using computers and learning new systems