Welfare Steward; Casual

Engagement: Casual position offering variable hours on a flexible basis

Location: The City Ground, Nottingham, NG2 5FJ

Department: Safety and Security

Reporting to: Safety Officer

Closing Date For Applications: 16th November 2026

To provide support and assistance in managing Safeguarding, Accessibility and Equality, Diversity and Inclusion (EDI) incidents at The City Ground on matchdays. This includes responding to concerns raised by supporters, offering appropriate guidance and support, and ensuring any incidents are handled sensitively, professionally and in line with Club policies and procedures. The role will help promote a safe, inclusive and welcoming matchday environment for all supporters, ensuring that any concerns are appropriately recorded, escalated and followed up where necessary.

• Assist the Club in the effective, safe customer friendly management of matchdays and event days at the City Ground

• Work in any area of the Stadium as directed by the Ground Safety Officer, Deputy Safety Officer or Stand Supervisor.

• Attend Safeguarding, Accessibility or EDI related incidents within your designated location and resolve wherever possible, providing updates to the control room and completed incident reports post event.

• Liaise with relevant departments relating to incidents where required.

• Assist with supplying details in the event of an incident.

• Assisting supporters with Accessibility requirements.

• Ensure the radial gangway is kept clear.

• Identify and report any potential safety issues.

• Ensuring that the supervisor or relevant senior member of staff is alerted with appropriate information given.

• Being a direct link between Safeguarding, EDI and match-day staff.

• Assist with providing Supporter details to the Police upon request in line with our GDPR ‘data sharing agreement’.

• To work consistently to embed and champion safeguarding, equality & diversity into the match-day experience.

• Promote an inclusive, positive, supportive, and welcoming image of the club at all times.

• Ensure compliance with the terms of the Club Safeguarding Policies and Procedures, Health and Safety Legislation and Club’s Equality Policy.

• Support accessibility and inclusion on match days including accessible areas and multi-faith rooms.

• Attend and respond to briefing and debriefing in relation to safety management and to report any matters of concern or interest to the Stand Supervisor Steward.

• To undertake internal and/or external training including stewarding, Safeguarding, accessibility and EDI training required for the role as directed by the Club.

• Any other reasonable duties and responsibilities which your manager or another senior officer of the Club asks you to perform.

• Willingness to work in crowd management in a football environment

• Good communication skills

• Ability to deliver and maintain high levels of customer service

• Knowledge and Experience around Safeguarding, Accessibility, Equality, Diversity and Inclusion.

• Experience working within a Sporting Stadium

• Previous Safeguarding experience with children and/or adults at risk

We aim to create a culture which embraces and celebrates our differences, enables individuals to feel comfortable, maximise their potential and eliminate discrimination.

Nottingham Forest Football Club is an equal opportunities employer and welcomes applications from all suitably qualified persons, regardless of age, disability, gender, gender reassignment, marital / civil partnership status, pregnancy / maternity leave, race, religion/belief, sexual orientation, or any other legally protected characteristic.

Nottingham Forest Football Club is a signatory of the FA’s Football Leadership Diversity Code. We are committed to…