Customer Loyalty & Engagement Specialist

IKEA Nottingham is looking to welcome a Customer Loyalty & Engagement Specialist to join the team. In IKEA we call this position a Loyalty Specialist.

Do you love understanding what makes customers tick and turning insights into action? As our Loyalty Specialist at IKEA Warrington, you'll play a key role in growing customer loyalty, increasing store visitation, and creating experiences that keep customers coming back for more.

This is a unique opportunity to become the store's loyalty expert, using customer insights, data, events, communications, and community engagement to drive commercial growth and customer satisfaction. You'll work closely with leaders across the entire store, including the Market Manager and Unit Leadership Team, building strong relationships and influencing decisions that make a real impact.

This role also offers fantastic development opportunities. Through regular collaboration with stakeholders at all levels, involvement in UK-wide networks, and exposure to commercial strategy and leadership decision-making, you'll develop the skills, knowledge, and network to support your career growth and future leadership aspirations within IKEA.

If you're curious, proactive, commercially minded, and excited by the chance to shape how customers engage with IKEA, we'd love to hear from you.

• The Start Date of employment will be: 6th of December
• Starting salary of £22,308.00 per annum, based on competence and experience.
• 30 hours weekly, working 5 days out of 7 and 3 out of 4 weekends.
• Working are are between 7am to 9:30pm.
• We can discuss flexibility to match your life and our business needs during the interview.

• 15% IKEA discount & discount portal helping you save £100’s on high-street retailers.
• Life Assurance of 4 times your pay, enhanced statutory pension contributions & interest free loans.
• Personal growth, learn a new language with Rosetta stone available to all IKEA co-workers.
• Given Day - Additional days’ paid leave to take at any point during the year, when it's important for you.

...as well so much more!

• You will be the subject matter expert for store loyalty, using your knowledge and insights to drive customer engagement, visitation, and long-term business growth.
• Demonstrated ability to leverage customer insights, behavioural trends, and performance data to identify opportunities that enhance customer engagement, loyalty, visitation, and commercial performance.
• A results-driven mindset, using data, learnings, and performance measurement to evaluate initiatives, optimise future activity, and continuously improve outcomes.
• Skilled in translating complex data into clear, compelling presentations and recommendations, confidently communicating insights and influencing stakeholders at all levels, from co-workers to Unit Leaders.
• Proven problem-solving and decision-making abilities, adapting quickly to operational challenges and implementing practical, customer-focused solutions.
• Excellent planning, organisational, and prioritisation skills, with the ability to manage competing priorities and deliver successful activity across the IKEA calendar, key events, seasonal campaigns, and other visitation-driving initiatives.
• A self-led and proactive approach to work, confidently managing your own workload, identifying priorities, and taking ownership of delivering results.
• Strong relationship-building and communication skills, enabling you to collaborate effectively with colleagues and leaders across the store.
• Interest in social media and content creation, with the ability to develop and support engaging customer communications across digital channels.

• Developing and delivering local loyalty initiatives…