Director of Design & Research

We are a technology business operating in the global energy sector.

ENSEK have become the go‑to option for top energy suppliers across the globe. Why? Because our technology is a significant step change away from the legacy systems that have historically dominated the market. It’s also massively cheaper to adopt the ENSEK solution, with no loss in customer service or standards.

But by far the biggest reason why ENSEK is the best choice in energy supplier software, is because of the people who work here and their endless enthusiasm, energy, and the way they support their colleagues. All our clients comment on what great people we have. Our people are our superpower.

That is where you come in.

At ENSEK we build products for energy companies that manage and optimise energy solutions. This includes complex energy meter connections with billing, payment and Customer Service Agent journeys for the Energy supplier, but also a highly configurable consumer app managing at home electrification – think solar panels and EVs.

As Director Design & Research you will be focused on leading a UX design team to deliver smart, engaging user experiences and crafting how people interact with ENSEK products. You will work alongside product & technology teams to build, optimise & test reusable UI experiences and components i.e. the ENSEK Design System.

We're at an exciting inflection point. Our products are mature but our design practice is evolving. This role exists to elevate design from tactical execution to strategic advantage — establishing design systems, research capabilities, and AI‑augmented workflows that will accelerate our product velocity and market differentiation. You'll be building on solid foundations while transforming how design operates across the organisation.

The ideal candidate will have a passion for creating compelling experiences which satisfy user goals. You will be comfortable engaging in both design and research and have experience across a broad range of User Centric Design (UCD) methodologies. You’ll have excellent design judgment which you’ll use to directly improve our products, coach and mentor your team, and ultimately level up design thinking in all areas of our business.

You will understand where AI can accelerate UX and research positively and will have experience in various AI tools in doing so. You'll be an early adopter and advocate for AI‑powered design tools, using them to accelerate research synthesis, generate design variations, and test concepts rapidly. You'll establish best practices for when and how the team leverages AI versus traditional methods.

Initially managing a team of 4 UX designers + 2 Researchers, but with an aim to grow the team to ~10‑12 over next 12‑24 months.

This role is varied in content and individuals successful in this role will think and plan strategically as well as execute tactically while being energetic, passionate and excited about UX and building products that customers love to use. To succeed in this role you must relish working with passion at pace.

• Lead the UX design of ENSEK's entire product suite — from our business tools to consumer app. This includes designing, building and validating a multi persona, multi scenario B2B and B2C web and app‑based interfaces.

• Work with Product Management to measure, optimise and demonstrate the performance of the user experience and associated benefits to prioritise a UX/UI roadmap with a focus on identifying user pain points coupled with customer validation.

• Shape our design practice — think design principles, user research capabilities and accessibility practice.

• Further develop our Design system and ensure it is embedded and used across our teams.

• Establish and evolve the team's AI toolkit and practices, evaluating emerging AI design and research tools, defining when to use AI‑augmented workflows, and ensuring the team maintains craft quality while leveraging AI for efficiency.

• Partner closely with CPO, CTO & Engineering & Product teams to align design strategy with business objectives.

• Engage with customers and users to gather insights and…