Apprentice IT Trainer

Apprentice IT Trainer

The Apprentice IT Trainer will be trained to design, deliver and support high‑quality training programmes for internal and external clients. Working under the guidance of experienced trainers, the apprentice will develop the knowledge, skills and behaviours required to progress into a fully competent training professional in a technical capacity. This role is designed as a developmental position, with responsibilities increasing as competence and confidence grow throughout the apprenticeship.

• Deliver training programmes in classroom, online, webinar and one‑to‑one settings.
• Conduct training needs analysis with learners, clients and stakeholders.
• Design and maintain training materials including presentations, manuals and exercises.
• Support the development of train‑the‑trainer packages.
• Prepare training environments, including IT equipment and online learning platforms.
• Technical Troubleshooting:
  Act as a "shadow" support lead during live sessions to resolve potential system issues.
• Support and coach learners using learning portals and self‑learning materials.
• Organise, schedule and support the promotion of training courses.
• Evaluate training effectiveness using learner feedback and outcomes.
• Support training consultancy activities and customer projects.
• Liaise with external providers, employers, clients and examining bodies.
• Maintain training hardware and software, recommending improvements where appropriate.
• Maintain accurate administrative and training records.
• Keep up to date with systems, software and training technologies.

• Strong communication skills or the willingness to develop them.
• Confidence or interest in presenting to others.
• Good organisational and time‑management skills.
• A positive, professional and approachable attitude.
• Adaptability and flexibility when working with different learners.
• Attention to detail.
• A proactive approach to learning and self‑development.
• Above average IT skills and an aptitude for learning new technologies.
• Comfortable navigating complex, multi‑layered digital environments.
• Foundational networking knowledge with a basic grasp of IP networking.
• Analytical mindset with the ability to look at a complex system and explain it simply to a learner.
• Ability to work independently and as part of a team.
• A full UK driving licence and own vehicle is essential.

The apprentice will be expected to actively engage with and complete the apprenticeship programme, apply learning in the workplace, attend required training and assessments, and respond positively to feedback and coaching.

• 25 days paid holiday (includes 3 company‑nominated days) with the option to buy/sell up to 5 days.
• Four basic salary life assurance cover.
• A Group Pension Plan with generous employer contributions.
• A selection of tax‑efficient flexible benefits to suit individual needs.
• The role offers a competitive salary.

Candidates must be able to demonstrate a pre‑existing right to work and travel within the EU. Documentary evidence will be required. All offers are subject to satisfactory vetting and reference checks. Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.

NECSWS is an equal opportunities employer, welcoming applications from all communities.