Independent Aftermarket; IAM) Technical Trainer

Independent Aftermarket (IAM) Technical Trainer

Within area of operation, the IAM Technical Trainer will:

• Assist with the development, construction and maintenance of the training syllabus and the individual course content, ensuring appropriateness, attractiveness and technical accuracy throughout.
• Develop training solutions across multiple platforms (virtual classroom, video, face to face and others)
• Deliver automotive technology training courses both at Bosch Service Training Centre and regionally.
• Support the IAM Training Manager by ensuring that all training course material is prepared to the highest quality standards and in accordance to studied market needs.
• Guide and support qualifying distributors and other selected partners to organise and deliver Bosch Technical Training programmes.
• Support the training of internal and external trainers, including participation in ongoing audits.
• Assist in the planning and creation of the training calendar.
• Contribute to the accurate and expeditious administration of the training programme.
• Contribute to technical articles, bulletins and any other necessary marketing opportunities.
• Represent AA as a technical expert at trade shows, seminars and other events.
• Reinforce the technical attributes / attractiveness of Bosch products and services.
• Maintain strong relationships with customers both internal and external to Bosch.
• Provide information / solutions as appropriate to address enquires and queries within the accepted timescales.

The job holder will hold the following knowledge and skills:

• Have an in-depth knowledge of motor vehicle technology, service and repair techniques
• Have obtained the Bosch Diagnostic Technician qualification, or equivalent knowledge
• Have understanding of the technical content of the Bosch Master Technician Programme, or equivalent knowledge
• Have an in-depth knowledge of Bosch information systems, Bosch repair concepts and Bosch proprietary technical standards.
• Have an in-depth knowledge of computer-based programmes for the creation and delivery of course material
• Have the skills, qualification and/or experience to successfully progress and deliver the training programme
• Be IT literate in a variety of Microsoft programmes
• Be proficient in the use of training development and delivery software packages (e.g. Zoho, Camtasia, Articulate etc.)
• Take ownership of customer queries
• Work collaboratively and proactively with all members of the MA business
• Display, at all times, a customer oriented, service provider attitude and be a positive ambassador for the company
• Engage in the process of improving our business processes by contributing ideas, suggestions and actions
• Be determined, energetic and flexible
• Effectively and timely work towards defined targets
• Must hold a full clean UK driving licence
• Be able to participate in events outside of normal working hours
• Must hold Level 3 Technical Certificate (Automotive Light Vehicle)

On offer is a competitive salary and pension contributions. With a great package of benefits including but not limited to;

• Minimum 25 days holiday excluding Bank Holidays (pro rata basis), rising to 28 days with 5 years length of service.
• Cycle to Work Scheme
• Simply Health Scheme
• Supportive family friendly working policy
• Flexible working opportunities
• Recommend a Friend scheme
• Access to discounts on retailers, restaurants, holidays and much more
• Employee Assistance Programme
• Access to 'BeFit' wellbeing initiatives
• Free on‑site parking

Role is an on‑site position at STC Denham with regular UK Travel.