ICA Technical Support Engineer

ICA Technical Support Engineer page is loaded## ICA Technical Support Engineer remote type:
Hybridelocations:
Nottinghamtime type:
Full time posted on:
Vor 4 Tagen ausgeschriebenjob requisition :
R45898

Xylem ist ein Fortune 500 Wassertechnologieunternehmen mit global 23.000 Mitarbeitenden in über 100 Ländern und einer Mission: unseren Kunden durch innovative Technologielösungen und unser Fachwissen bei der Lösung von Wasserproblemen und
-herausforderungen zu helfen. Wir sind der weltweit führende Anbieter effizienter, innovativer und nachhaltiger Wassertechnologien, die dafür sorgen, dass unser Wasser nachhaltig genutzt, optimal verwaltet, erhalten und wiederverwendet wird.
** ICA Technical Support Engineer
** This role will preferably be based within a commutable distance to Nottingham and will involve the design, technical and application support (pre and post-sale) of Instrumentation, Control, Automation and Telemetry equipment across all Vertical Markets and Sales Teams. You will deal with both internal and external customers, whilst delivering a consistently high level of support and advice within agreed KPI’s.

You will need to maximise commercial opportunities through the support you provide. You will provide training to sales teams, internal engineers, third party panel builders as well has customer training to various levels of competency. Primarily supporting Xylem products and Xylem supplied panels but supporting all elements of ICA within the industry for the business.
** Essential criteria
*** Preferably a qualification in Electrical and/or Electronic Engineering
* Must have experience in Control Panels, Telemetry, Instrumentation and SCADA Systems, ideally within the Water Utilities Industry
* Good written and verbal skills are essential together with commercial awareness and a commitment to customer satisfaction. Ability to create documentation as a Technical Author
* Computer literate and ability to work with others as part of a small team, providing expert support and advice to the rest of the business.
* Remote and local diagnostic and fault finding of Electrical control systems
* Full Clean Driving License
** Preferable
* * A knowledge of:
* WIMES specifications
* Commissioning* Pumping Systems and operation
* Pumping Station Controllers and PLC’s
* PLC Programme code (Codesys & Isograph)
* Single and Three Phase Motors
* VFD/VSD
* Xylem Product offering
* 18th Edition for electrical installations
* CSCS/EUSR or other Water Company Safety passports
* Presentation Skills
** Key Accountabilities
*** Point of contact for both phone and email support and providing appropriate technical and commercial support within specified timescales.
* Reading and interpreting client specifications and requirements and producing subsequent detailed designs and / or Request for Quotations.
* Reviewing of project designs both technically and commercially.
* Providing support for Quotations and Projects to the relevant teams across the UK and Ireland.
* Support internal Product Development
* Support the design and manufacture process of Control Panels across Xylem’s panel partners.
* Support for FATs, SATs and on-site support (less than 10% of time).
* Provide Codesys or Isograph support for custom code when customers require additional features to our standard products
* Provide training on Xylem products to both internal and external engineers, sales teams and customers#LI-Hybrid Werden Sie Teil des globalen Xylem-Teams und gestalten Sie innovative Technologielösungen mit, die die Nutzung, Verfügbarkeit, den Schutz und die nachhaltige Verwendung von Wasser sicherstellen.  Unsere Produkte kommen in der öffentlichen Versorgung, der Industrie, im Wohnbereich und in gewerblichen Gebäuden zum Einsatz – mit dem Ziel, intelligente Maschinen, Anlagen, Messsysteme, Netzwerktechnologien und fortschrittliche Analysen für Wasser-, Strom- und Gasversorger sowie die Industrie bereitzustellen.

Arbeiten Sie mit uns an einer Welt, in der die aktuellen und kommenden Wasserherausforderungen mit Kreativität und Engagement gelöst werden und in der Inklusion und Zugehörigkeit als Treiber für Innovation erkannt werden, um unsere Wettbewerbsfähigkeit weltweit zu stärken.
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