Senior Human Factors Specialist - Medical Devices

Job Description

Emergo by UL’s HFR&D team is an industry leader in providing user research, user interface design, usability testing, and other human factors consulting services to its clients. Many of the world’s leading medical device and pharmaceutical manufacturers rely upon our services to produce safe and satisfying products and meet global regulators’ expectations to enable product launch. Our work involves the research, design, and evaluation of the user interfaces of medical devices, pharmaceutical devices, diagnostics, and laboratory instruments.

Our research and design portfolio includes products and systems such as robotic‑assisted surgery systems, imaging devices, autoinjectors, inhalers, ventilators, mobile medical apps, laboratory instruments, and in‑vitro diagnostic devices.

As a member of the team, a Senior Human Factors Specialist will:

• Conduct usability testing, field research, individual interviews, and group interviews.
• Review deliverables and ensure they meet quality standards.
• Analyze quantitative and qualitative data to evaluate client user interface designs.
• Deliver test results, conclusions, and opportunities for improvement to clients via presentations and written deliverables.
• Develop and review documentation, including but not limited to usability test plans and reports, risk analyses, user profiles, task analyses, and Human Factors Engineering reports.
• Provide project and client management support, including proposal generation, schedule adherence, and project‑related decisions.
• Mentor and support junior colleagues.
• Research and maintain current knowledge of medical industry regulations and standards.
• Read and follow the UL Solutions Code of Conduct, and follow all physical and digital security practices.
• Perform other duties as directed.

• University degree (equivalent to a Bachelor’s degree) in Human Factors Engineering or a related discipline plus generally 2–4 years of related experience.
• Advanced degree in Human Factors Engineering preferred.
• Ability to communicate and present effectively.
• Ability to prioritize and multi‑task in a fast‑paced, collaborative work environment.
• Ability to travel approximately 20% to support research and usability testing, including internationally to the United States.