After Sales Technical Support

They are a dynamic group of engineering companies looking for a well-spoken, polite candidate with a good telephone manner who are looking for a career and can deal with after sales and tech support. There is a need for basic engineering experience, such as knowing the products or having a recent engineering degree!

* Act as the main point of contact for all aftersales enquiries.

* Communicate clearly and professionally with customers, suppliers, distributors and internal departments, ensuring enquiries are progressed in a timely and courteous manner.

* Gather information from customers to help identify faults, understand product issues and determine the appropriate next steps for repair, recalibration, warranty assessment or replacement. Log directly onto customer’s machines to complete remote diagnosis where possible.

* Prepare and issue quotations for repairs, recalibrations, spare parts, service work and related aftersales activity.

* Assess warranty claims in line with company procedures, product history, customer information and technical findings.

* Identify opportunities for replacement units, upgrades, service support or additional sales where appropriate, while maintaining a customer-focused approach.

* Learn to carry out selected recalibration tasks to provide cover for the department when required