Customer Services Officer

Selective Licensing Applications Officer

Location:

Oxford (Hybrid Working) Pay:
Up to £14.24 per hour

Hours:

Part-time, 22 hours per week

Contract:

Agency contract with potential to convert to a Fixed Term Contract (up to 1 year)

Start Date:

Immediate About the Role Following government approval ( Selective Licensing Scheme) , all private rented homes in Oxford have required a licence since September 2022. With nearly half (49.3%) of homes in the city privately rented, this is a vital initiative to ensure landlords meet required safety and management standards. We are now seeking a Selective Licensing Applications Officer to join our established and dynamic team responsible for delivering this important service to Oxford residents.

What You’ll Be Doing This is a varied and fast-paced role where no two days are the same. Your responsibilities will include:
Processing licence applications using detailed procedures and specialist systems Handling a high volume of customer enquiries via phone and email Providing excellent customer service to landlords, tenants, and stakeholders Accurately managing and inputting data Keeping up to date with changes in legislation and adapting processes accordingly About You We’re looking for someone who is:
Enthusiastic, motivated, and proactive Detail-oriented with strong organisational skills Comfortable working in a fast-paced environment Quick to learn and able to retain complex information Experienced in delivering excellent customer service A strong communicator, both written and verbal A team player who enjoys working collaboratively

What We Offer Full training to support your development in the role Entry-level opportunity with clear progression pathways Access to a Career Grade Scheme , allowing movement to higher pay grades based on performance Hybrid working arrangements Opportunity to secure a longer-term contract with the Council Why Join Us? This is a fantastic opportunity to join a committed and supportive team, contribute to a high-impact public service, and build a career within local government.

Your work will directly support the safety and quality of housing across Oxford. Apply Now If you have a keen eye for detail, a passion for customer service, and are ready to develop new skills in a rewarding environment, we would love to hear from you.