Mortgage Processor

About The Role

Contract type:
Permanent

Hours:

Full-time, 35 hours

Location:

Head Office, Nottingham (Hybrid working, minimum 2 days per week)

• Administer mortgage applications from application to completion in line with policies, procedures and authority limits.
• Maintain the ‘Release My Mortgage Funds’ service by processing fund requests, validating readiness, setting up accurate completion details and completing timely fund releases.
• Act as the first point of contact for Brokers, Solicitors and Customers.
• Build strong relationships and handle enquiries to deliver high customer satisfaction.
• Manage escalations and resolve issues promptly.
• Liaise with third parties to support customer and business needs.
• Escalate risks and service disruptions to protect SLAs and minimise customer impact.
• Work flexibly within a cross-functional team.
• Support continuous improvement of services, processes and procedures.
• Undertake additional tasks to drive efficiency across the customer base.

• Strong communication skills across phone, email and written channels
• Self‑motivated with a proactive approach
• Highly organised, with strong accuracy and attention to detail
• Comfortable working in a fast‑paced environment
• Digitally confident and adaptable to change
• Empathetic, with a strong commitment to doing the right thing for customers

• A fair and competitive salary evaluated against market data, annual discretionary bonus scheme, Medicash healthcare scheme, 29 days annual leave plus bank holidays and enhanced family leave.
• Commitment and dedication to your ongoing personal and professional development.
• For all full‑time roles we work a 35‑hour working week to promote a work/life balance.
• A friendly and inclusive culture where teams genuinely strive to do the right thing by their colleagues and our customers.
• A strong sustainability agenda – we’re continually finding new ways to be kinder to the environment by reducing our carbon footprint.
• We’re passionate about giving back to the communities in which we serve as well as supporting local charities as part of the Samuel Fox Foundation.
• Your health and wellbeing is our priority, we encourage this through a suite of support resources, including a team of trained mental health first aiders.