Network Compliance Senior Manager

About this role

The Network Compliance Senior Manager will perform a key risk management role in the second line of defence for Capital One’s network and merchant businesses to help implement the framework for the network compliance program.

The Network Compliance Senior Manager is a critical member of the team responsible for delivering effective challenge and compliance advice for business processes worldwide, as well as serving as a subject matter expert to ensure the development of the network compliance program at Capital One aligns with the company’s broader enterprise risk management framework.

Senior Managers in Network Compliance at Capital One are highly motivated Risk Management professionals with excellent organisational, leadership and communication skills. They have a high level of exposure to business leaders and the opportunity to work with executives to create and implement innovative solutions to identify and mitigate potential risks to the company.

• Utilising subject matter expertise, provide advice and effective challenge on the compliance risks impacting the network and merchant businesses through both formal and informal engagements
• Develop expert‑level understanding of network and merchant business processes
• Analyse business processes and determine applicability of laws and regulations based on Capital One’s global legal inventory
• Proactively identify trends in business data and demonstrate appreciation of network payments compliance risks, including emerging external risks
• Maintain subject matter expertise in the broader payments industry and applicable laws, rules and regulations
• Collaborate with first and second line functions to analyse the existing risk management program framework and applicability to the network and merchant services business; educate and influence risk management colleagues and senior leaders with respect to nuanced or specialised considerations, as necessary
• Ensure ongoing application of compliance requirements to business expansions and new products, including as the network and merchant businesses engage with new downstream entities, evaluate new opportunities for card acceptance, or develop new products
• Develop strong relationships with Business Risk, Legal, and Audit peers to support the ongoing network compliance integration

• Strong organisational skills, clear results orientation, and focus on achieving both short and long term goals
• Successful track record of thriving in both a highly regulated industry and a fast‑paced, entrepreneurial, and dynamic environment
• Collaborative, solution‑oriented mindset with solid teamwork skills; ability to build and leverage the capabilities of a high‑performing team
• Highly developed interpersonal, presentation, and communication skills (written and oral) coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal, and negotiation skills
• Ability to balance operating independently with appropriate escalation and interaction with senior leadership
• Ability to thrive as a team player and interact with associates across functions, departments, and job levels, both inside and outside the Compliance Department
• Understanding of key regulatory requirements and three lines of defence risk management framework
• Bachelor’s Degree or relevant experience
• A compliance specific skillset/knowledge
• Significant experience in legal, compliance, or risk management or relevant regulatory experience in consumer financial services or payments industry
• An advanced degree, including Doctorate or Master’s degree is desirable

We are committed to creating a level playing field and seek to create teams that are representative of our customers and the communities we serve.

• This is a permanent position and can be based in either our Nottingham or London offices.
• Our hybrid working model offers you the flexibility to work from our offices and from home, when you need to.
• We encourage our associates to use our offices on Tuesdays, Wednesdays and Thursdays.
• The number of days you spend in the office will usually be led by the type of work you’re doing, and the…