Product Manager

Product Performance Manager - Nottingham

Date posted:

Location: Radcliffe on Trent, Nottinghamshire, GB, NG12 2

Final date to receive applications: T22:54:26.77

Contract type: Permanent

Hours: Full-time, 35 hours

Location details: Head Office, Nottingham (Hybrid working, minimum 2 days per week)

Salary: Up to £65,000 per annum (depending on experience)

In this role, you’ll oversee how our mortgage strategy comes to life commercially, owning performance management within a key lending segment and helping us achieve our ambitions. Here’s a taste of what you will be doing as a Product Performance Manager at Nottingham Building Society:

• Own performance across your product segments, including metrics, triggers, and actions to drive results.
• Oversee the end-to-end product proposition (such as features, criteria, and affordability) in partnership with Credit Risk, Sales, Operations, and Marketing colleagues.
• Monitor sales performance and pipeline conversion, identifying opportunities to improve efficiency and customer outcomes.
• Lead product reviews, identifying key risks and opportunities.
• Bring deep market insight (competitors, customer needs, regulation) and turn this into actionable improvements.
• Own our approach to fair value, fees, and charges.
• Shape customer communications and retention strategies.
• Collaborate with Pricing to influence overall pricing strategy.

• Experience in mortgage product or similar roles within a regulated financial services environment.
• Demonstrated success in driving customer and commercial outcomes through holistic product management.

• A fair and competitive salary evaluated against market data.
• Annual discretionary bonus scheme.
• Medicash healthcare scheme.
• 29 days annual leave plus bank holidays and enhanced family leave.
• Commitment to ongoing personal and professional development.
• Work a 35-hour week to promote work/life balance.
• Friendly and inclusive culture with a focus on doing the right thing by colleagues and customers.
• Strong sustainability agenda aimed at reducing environmental impact.
• Opportunities to volunteer using 2 days paid leave per year.
• Health and wellbeing support resources, including trained mental health first aiders.

We proudly embrace and celebrate diversity as a fundamental cornerstone of our values. We believe that a diverse and inclusive workplace is essential for our success and reflects the vibrant communities we serve. Our commitment extends beyond our internal culture to how we approach advertising and engage with our customers. We actively work to eliminate barriers and biases that hinder equal opportunities, ensuring all individuals have an equal chance to thrive and advance.

We foster an inclusive culture that encourages collaboration, creativity, and a sense of belonging for everyone.

Together we overcome barriers and shape brighter futures for our customers, colleagues, and communities. We are a mutual, owned by our members, using our resources to do good—investing in our community, responsible causes, and supporting our members. With over 170 years of history, our purpose remains to help our members save, plan for, and protect their financial futures.

At Nottingham Building Society, we are dedicated to overcoming obstacles and turning challenges into opportunities. Our mission is to break down barriers and build better futures by helping our customers achieve the milestone of owning their own home.