ASB Housing Officer

ASB Housing Officer

Hourly rate: 20.89 PAYE or 27.46 Umbrella (37.5 hrs per week)
Location: Arnold NG5 (Nottingham / Derby office base)
Job Type: Full-time, Temporary until end of September (potential extension)
Working Hours: 37.5 hours per week

Join a proactive housing team where you will play a key role in tackling anti-social behaviour (ASB) and maintaining safe, sustainable communities. As the customer-facing representative, you'll take the lead on managing ASB cases across a defined patch, working closely with residents, local authorities, and partner agencies to resolve issues and improve neighbourhoods across a mixed tenure portfolio.

Day-to-day responsibilities:

Take ownership of ASB case management from initial report through to resolution, ensuring timely and robust action is taken
Investigate ASB complaints, gather evidence, and apply appropriate legal and non-legal remedies
Work closely with police, local authorities, and support agencies to deliver effective multi-agency responses to ASB
Conduct regular estate inspections to identify and address ASB hotspots and environmental concerns
Manage complaints professionally and sensitively, supporting residents affected by nuisance or harassment
Prepare case files for legal action where required, including warning letters, notices, and court documentation
Maintain accurate and detailed records of cases, actions, and outcomes
Build strong relationships with residents, tenant groups, MPs, and councillors, acting as a key escalation point
Support wider tenancy management duties including sign-ups, visits, and tenancy sustainment where required

Required Skills & Qualifications:

Proven experience managing ASB cases within a social housing or local authority setting
Strong knowledge of ASB legislation, enforcement tools, and housing law
Experience dealing with complex and high-risk cases, including safeguarding considerations
Excellent communication and conflict resolution skills, with the ability to manage challenging situations
Confident in preparing legal documentation and attending court if required
Strong organisational skills with the ability to manage a busy caseload effectively
Good IT skills and experience using housing management systems
Full driving ability or able to travel independently across the patch

To apply for the ASB Housing Officer position, please submit your CV detailing your relevant experience.