Receptionist, Healthcare

To provide apoint of contact for patients and act as a focal point of communication between the patients, Doctor and other staff as necessary. You are expected to be courteous to all patients, staff and visitors alike. Youare also expected to assist those patients who may need additional support dueto disability, age or barriers to understanding (language).

1.1

Greetall patients/visitors to the practice on arrival

1.2

Answerthe telephone, dealing with or redirecting enquiries as necessary.

1.3

Ensuring the answerphone is switched on/off as appropriate at the beginning/end of eachday and during the midday closure

1.4

Make appointments using the electronic computerised clinical system.

1.5

Takemessages as appropriate using the current system operated by the practice andensure delivery of messages to relevant parties

1.6

Recordrequests for repeat prescriptions from patients

1.7

Ensure appropriate use of Smartcard at all times

1.8

Actionrequests for ambulance transportation as per practice policy

1.9

Ensurereception and waiting areas are kept neat and tidy

1.10

Maintainsupplies of reception stationery

1.11

Dealwith all incoming and outgoing mail as per practice policy

1.12

Anyother duties as identified to ensure the smooth operation of the surgery.

We are a friendly and supportive practice with a highly experienced reception and administrative team who are committed to providing excellent patient care and smooth day-to-day operations.

Our stable and well-established clinical team includes GPs, Advanced Clinical Practitioners, a Practice Pharmacist, HCAs, and Practice Nurses. We are further supported by additional roles including a Social Prescriber, Physiotherapist, and Mental Health Practitioner, enabling us to provide comprehensive, patient-centred care.

The practice benefits from ample on-site parking and excellent transport links, with easy access to nearby tram lines for both patients and staff.

Duties and responsibilities

1.1

Greetall patients/visitors to the practice on arrival

1.2

Answerthe telephone, dealing with or redirecting enquiries as necessary.

1.3

Ensuring the answerphone is switched on/off as appropriate at the beginning/end of eachday and during the midday closure

1.4

Make appointments using the electronic computerised clinical system.

1.5

Takemessages as appropriate using the current system operated by the practice andensure delivery of messages to relevant parties

1.6

Recordrequests for repeat prescriptions from patients

1.7

Ensure appropriate use of Smartcard at all times

1.8

Actionrequests for ambulance transportation as per practice policy

1.9

Ensurereception and waiting areas are kept neat and tidy

1.10

Maintainsupplies of reception stationery

1.11

Dealwith all incoming and outgoing mail as per practice policy

1.12

Anyother duties as identified to ensure the smooth operation of the surgery.

2.Management of repeat prescription system

Only to be carried outafter training provided

2.1

Ensurea smooth running operation of the repeat prescription system as per practice policy

2.2

Ensure that all prescriptions issued are recorded into the appropriate part of the patients computerised clinical system.

2.3

Wherethe request is incorrect or insufficient, ensure the request is referred ontothe appropriate doctor for action.

2.4

Makeregular checks on prescriptions waiting to be collected and bring to the attention of the appropriate doctor any that are not collected.

2.5

Liaise with pharmacies for patients who have their prescriptions delivered by them.

2.6

Beaware of the repeat dispensing system and the current practice policy.

3.IPC training to be completed as part ofthe mandatory training and induction.

3.1

4.Management of Medical Records

4.1

Retrieveand refile records as required, ensuring that strict alphabetical order isadhered to.

4.2

Ensurecorrespondence, reports and results etc are filed in correct record inchronological order.

5.Special requirements

5.1

An understanding, acceptance and adherence to the need for strict confidentiality.

5.2

Abilityto prioritise workload and request help if unable to cope.

5.3

Tea/coffee:to share in the making of refreshments and in washing up

5.4

Undertake any other duties as agreed with the Practice Manager/GPs

• Excellent communication skills (Written and Oral)
• Clear, polite telephone manner
• Time Management and the ability to work to deadlines
• Interpersonal skills

• Experience of working with the general public
• Experience of reception work
• Experience of working within General Practice

• Qualifications Essential
• Good standard of general education
• GCSE Mathematics C or above
• GCSE English C or above
• NVQII in Customer Care
• CLAIT Qualification

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.