Receptionist -patients Urology

Receptionist out-patients Urology

The closing date is 02 March 2026

We currently have a full time vacancy for a receptionist post in the Urology Outpatients Department working at the City Campus

We are looking for an enthusiastic and well-motivated staff member who would like the opportunity to work in a fast paced, positive, developing environment.

The applicant should have excellent verbal and written communication skills with a professional telephone manner and good customer care skills. The post holder should also be able to prioritise and work well as a member of a team, use your own initiative, maintaining accuracy with both verbal and written communication.

In addition to the below summary you need to familiarize yourself with full Job Description and Person Specification documents attached to this advert

The role entails managing reception, welcoming approx. 120+ patients per day and ensuring that all relevant administrative tasks are completed to provide the expected high standard of care in hospital.

For this exciting and challenging role candidates need to be keen to develop their administrative and clerical skills and be a team player. Receptionist skills, experience in the NHS, knowledge of the hospital and use of NUH computer systems such as MEDWAY PAS, NOTIS and UNITY would be a distinct advantage.

The Outpatient reception is committed to providing the highest quality of care and maintaining consistently high standards in a professional and friendly atmosphere.

Our values are:
Caring and helpful;
Safe and Vigilant for our patients and colleagues;
Being Clinically Excellent and driving innovation to meet the needs of our patients;
Using our Resources wisely whilst;
Providing Quality products, services and experiences for staff and patients.

The successful candidate needs to be computer literate, experienced in the use of electronic communications and be confident during face to face interactions with patients and visitors. They will be a focal point of contact to the department who also acts as an information resource for staff and visitors. Knowledge of hospital systems i.e. Medway, PAS and DHR is desirable, however training can be provided.

• Able to organise own workload following period of induction.
• Flexible approach to work and changing demands
• The ability to pass on information accurately to registered staff.

• Experience of reception work.
• Experience of entering and retrieving data from a computer.
• Experience of working in a busy, challenging and ever changing environment.
• Experience of working in a hospital environment.

• Good communication skills . Excellent telephone manner. Good understanding of confidentiality.
• Remains calm in difficult and pressured situations
• to have experience of working in a team.

• Achieved 5 O'levels/GCSEs including Maths and English or Equivalent EDCL
• Experience of using Microsoft Office products
• Previous experience of using Hospital IT systems e.g. Medway and NOTIS

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Nottingham University Hospitals NHS Trusts

Urology Centre, Nottingham University Hospitals