Administrator, Healthcare Administration, Healthcare

About the Role

Communicate promptly and effectively with service users and staff & other stakeholders, utilising telephone, email, letters, face to face contact and Systm One. Support and understand the delivery of remote monitoring pathways. Postholder receives complex or sensitive information. Have an understanding of the services delivered and staff roles within the service. Provide high quality, accurate, timely admin support to team. Respond effectively to queries in line with service and Trust guidelines and standard operating procedures, analyse information, resolve problems or escalates where required.

Ensure patient contact is documented timely and accurately in the record as per trust guidance. Arrange meetings and conferences, co‑ordinating all relevant requirements as requested. Plan education sessions & meetings, sourcing venues, allocating staff. Use relevant systems to order resources and raise purchase orders as necessary. Support management of electronic diaries for Nursing Teams Rotas. Develop and maintain proficiency with relevant IT systems including Systm One, MS office, Oracle, NHS Supply Chain;

support new processes/systems as and when required with regard to current ways of working e.g. E‑Rostering. Maintain the storage and retrieval of information from manual and computerised database systems. Design flyers/promotional posters and advertisements for publications and displays. Assist with the production of agendas and papers for meetings. Participate in meetings, taking accurate and concise minutes. Contribute to service development.

Manage own workload where possible and guided by SOP's/policies and procedures.

Rated "Outstanding" by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives. There’s one reason why our services are outstanding – and that’s our amazing staff who, for the seventh year running, rated us incredibly highly in the national staff survey.

If you share our passion for innovative and high‑quality care delivery, then please submit your application and join us on our exciting journey as a leading‑edge specialist community provider. All are welcome to apply and our promise to you is a culture which prioritises staff engagement and development.

• Administration Manager
• CCS Clinical team leads
• CCS colleagues
• Patient and family / carer
• NHS Colleagues
• Local Authority Other relevant external partners / agencies e.g. Public Health organisations, social care, residential / nursing home

• Ensure adequate stationery and supplies / equipment are ordered.
• Research and obtain, for example, the most economical quotations for leaflets, booklets and other training and outreach resources as required.

• Demonstrate duties to new starters in own work area.
• Support effective management in areas including e‑expenses, mandatory training, annual leave and staff rota's.
• Maintain own professional development, engaging actively in the Trust's annual appraisal.
• Maintain all Trust and role specific mandatory training requirements.
• Demonstrate commitment to support the improvement of lives of the population of the Trust services.

• All employees are subject to the requirements of the Data Act 1998 and must maintain strict confidentiality in respect of managing patient, staff and Trust information.
• Keep accurate electronic records of statistical information as required.
• Be proficient in maintaining a stand‑alone database to support research and audit.
• Contribute to improving the overall quality of service delivery by responding to feedback…