Service Advisor

Job Responsibilities

Provide the first level of non‑clinical triage to patients using questionnaires embedded within our clinical software, Systm One. Book visits and signpost callers as appropriate, escalating urgent cases onto a clinical responder or the emergency services as appropriate.

To act as a single point of contact for the management of referrals and appointments to services hosted by Nottingham City Care Partnership. To take ownership of the patients referral to ensure all required clinical information is obtained for the clinical service that is most appropriate to meet the patients needs.

To accurately input and update patient records using various electronic systems.

The post holder will need to be available Monday‑Sunday over a varied shift pattern: 08:00‑16:00, 10:00‑18:00, 14:00‑22:00.

Lates you will work roughly 1 in 7.

Weekends you will work 1 in 5.

Enhancements for working evenings after 20:00hrs, weekends & Bank Holidays under Agenda for Change Terms & Conditions.

We are looking for an enthusiastic individual who have excellent customer service skills and are committed to offering a positive customer experience.

You must be motivated with the ability to work in a busy team environment dealing with patients, GPs and other healthcare professionals on the telephone.

You will need to be computer literate with knowledge of Systm One, Microsoft Office packages and/or other healthcare computer systems being desirable. You will be required to use your initiative, prioritise tasks and remain calm under pressure. You should have previous administrative experience, be able to deal with sensitive and confidential information and possess good problem‑solving skills. Multi‑tasking skills are an essential part of this role.

We are a provider of NHS Community Health Services, City Care exists to support the health and wellbeing of all local people, working alongside other health and care partners to achieve this. We are a value driven, people business with a passion for excellence. Our vision and social purpose is to make a difference everyday to the health & wellbeing of our communities and our values of kindness, respect, trust and honesty lie at the heart of everything we do, guiding how we work together with partners and each other to consistently deliver high quality compassionate care.

As a social enterprise we aim to add social value by investing in the future of our local communities and helping to make a difference in peoples lives.

City Care value the benefits of a diverse and inclusive workforce. We encourage applications from candidates who identify as disabled, LGBT+ or from a Black, Asian or Minority Ethnic (BAME) background, as they are currently under‑represented within our organisation.