Patient Engagement Lead

Job summary

Unlock your best work life. Make a difference to every life.

We have an exciting opportunity for a Patient Engagement Lead to join our Healthcare team at HMP Whatton, a Category C Prison located in Nottinghamshire.

HMP Whatton is a busy prison with a capacity of around 800 male inmates. The role supports patients by providing presence on the wings to gain constructive feedback and improve the healthcare service, along with duties such as managing stock levels, creating the weekly newsletter, and holding weekly meetings with representatives.

The site offers free parking, a free gym, and a staff canteen.

Part‑time role: 18.75 hours per week. Flexible hours and days available.

Annual salary up to £29,723 FTE, pro‑rated for 18.75 hours per week.

• Bespoke induction, including our Introducing Health in Justice training course
• Competency framework
• Regional and national career development opportunities
• Learning Management System to address your learning needs
• Support from the wider team
• Discounts on shopping and leisure activities
• Employer‑sponsored 24/7 employee assistance helpline and financial assistance when needed

Candidates must have a legal right to work in the UK. Due to the nature of the role, offers of employment will be subject to additional vetting and security checks.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and will require a Disclosure and Barring Service check.

As a Patient Engagement Lead, your responsibilities will include:

• Improving and stabilising patient engagement activities and patient satisfaction through effective service‑user engagement and peer‑led forums.
• Planning and delivering projects/programmes in line with patients’ needs and priorities, involving patients (where possible) in project and training delivery.
• Acting as a point of contact and responding to patient engagement enquiries from staff, external partners, and patients.
• Overseeing and managing the health champion peer support model, including delivery of Health Champion training across the site.
• Ensuring statutory and organisational requirements are met, and that patient engagement activities are conducted frequently across the site with timely evaluations and feedback communicated with patients, staff, and external partners.

The Health in Justice team at Practice Plus Group makes a real difference across over 53 prisons, young offenders and immigration removal centres. We are the UK’s leading independent provider of NHS services to over 40,000 patients in secure environments, always putting their needs first, regardless of their background.

Practice Plus Group’s purpose is to unlock your best work life and we stand by our core values:

• We treat patients and each other as we would like to be treated.
• We act with integrity.
• We embrace diversity.
• We strive to do things better together.

We are looking for caring, compassionate professionals who can help us drive a vision for a fair and inclusive healthcare access to all.

Practice Plus Group

New Ln, Whatton, Nottingham, Nottinghamshire, NG13 9FQ

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