Reception Team Leader

We are looking for a Reception Team Leader for 30 hours per week, working Monday, Tuesday, Thursday & Friday.

This role will work alongside our current Reception Team Leader

You will be responsible for leading and motivating a team of receptionists to deliver an excellent and holistic service to our patients.

No two days are the same in General Practice, and if you thrive in a busy and bustling environment this role will be perfect for you. We have two sites, with receptionists being based at both sites on a rota basis.

Toprovide day-to-day support, leadership, first line management and guidance forthe practice reception team, ensuring an efficient and professional manner is maintained and to provide cover to the reception team when needed.

Support the Practice Manager in the running of elements and/or services within the practice e.g. compliance with CQC, Health and Safety audits etc.

Work withthe Practice Manager and other members of the practice to identify areas for improvement and assist in change management where appropriate

To introduce new policies and procedures in line with current regulations

Manageand deal with day to day needs, difficulties and requirements of the partners and other clinical staff.

To work closely with reception and clinical staff to ensure adequate cover and thesmooth running of the practice, reporting any problems encountered to the relevant person.

To be apoint of contact for staff and patient queries and concerns

Dealing with patient complaints relating tofront desk/reception services.

Providing support and ensure training for current and new staff is carried out.

Trentside is a vibrant and innovative surgery at the heart of the community. We have two large sites;
Netherfield and Carlton Hill which are covered by our multi-disciplinary team.

We have over 18700 patients who we provide high quality, evidence based care for.

We are a friendly and supportive team to work with and believe in encouraging every employee to achieve their full potential.

We are a training practice for both medical students and nursing students

Support the Practice Manager in the running of elements and/or services within the practice e.g. compliance with CQC, Health and Safety audits etc.

Support the practice manager in the reviewing and updating of practice policies and procedures.

Work withthe Practice Manager and other members of the practice to identify areas for improvement and assist in change management where appropriate.

Ensurethe promotion, monitoring and documentation of performance and quality outcomes targets within the practice (including QOF), and using IT systems and software.

To undertake specific assigned tasks, project support, or development work whichmay arise during changes to the NHS.

To introduce new policies and procedures in line with current regulations

Manageand deal with day to day needs, difficulties and requirements of the partners and other clinical staff.

To work closely with reception and clinical staff to ensure adequate cover and thesmooth running of the practice, reporting any problems encountered to the relevant person.

To be apoint of contact for staff and patient queries and concerns.

The greeting of patients, dealing with their enquiries in a courteous and polite manner.

Dealing with patient complaints relating tofront desk/reception services.

Making appointments and booking patients infor surgeries and clinics.

Answering the telephone within a reasonable time, dealing with requests and enquiries courteously and politely.

Contacting hospitals and various other agencies for results, appointments, booking, referrals and patient information.

Making appointments: offering and arranging the appointments for doctors, helping to arrange clinics.

Responding to and resolving all local ITissues where appropriate liaising with NHIS/ the ICB IT support/or othersto resolve hardware and software issues.

Setting up new members of staff in the clinical and other IT systems.

Ensure the effective use of clinical systems, IT programmes and other systems used throughout the practice.

Providing support and ensure training for current and new staff is carried out.

Support…