Residential Family Advocate

Description

Minimum Qualifications:

Education:

High School Diploma or equivalent.

Experience:

Must be a parent/caretaker (current or former) of a child with a serious emotional disturbance, developmental disability, and/or mental health challenges.

Experience navigating educational, child‑serving, and mental health systems preferred.

Bilingual ability ideal.

Work Eligibility :
Must be authorized to work in the U.S.

Work Location:

Onsite / Community‑based work within the Child Community Residence (CCR), including home visits and family outreach

Compensation:

What we Offer: We provide competitive benefits, including:

• Comprehensive
  
  Health Benefits:
  
  Medical (HSA), Dental and Vision plans, 403(b) Retirement Savings Plan with employer match
• Generous Paid Time Off:
  Vacation, Personal, Sick, Mental Health Days and 12 paid holidays
• Employee Wellness Programs:
  Employee Assistance Program and mental health resources
• Learning & Development Opportunities:
  Educational Leave and Tuition Assistance, Training and Career Development Tracks
• Additional Perks:
  Commuter Benefits, recognition programs, discount programs, flexible spending plans, voluntary benefits including pet insurance, identity theft insurance, legal plans, and voluntary ancillary benefits.

About the role: The Residential Family Advocate (RFA) provides support, advocacy, training, and guidance to parents of children with severe emotional disturbances residing in the Child Community Residence (CCR). The RFA helps families navigate treatment planning, parenting challenges, and system involvement while reducing stress and strengthening engagement. Acting as a liaison between families and CCR staff, the RFA promotes a strength‑based, family‑driven approach and ensures families receive the resources, education, and support needed throughout the child’s residential placement.

Primary Responsibilities:

Serve as a welcoming, supportive, and empowering contact for families from pre‑admission through discharge.

Provide outreach, advocacy, psychoeducation, and skill‑building to parents and family members.

Support families during transitions, crises, and periods of increased stress.

Assist families in advocating with CCR staff, management, and external systems.

Participate in home visit planning, case conferences, service plan reviews, and team meetings.

Link families to community‑based supports, family providers, and wellness resources.

Maintain clear communication between families and CCR staff, ensuring mutual understanding.

Collaborate with other family advocates, attend trainings, and coordinate resources.

Provide education on mental health, wellness, stress management, and effective advocacy.

Facilitate one‑on‑one and group meetings based on family needs.

Offer peer support and create opportunities for family‑to‑family connection.

Assist families in accessing respite services and wraparound supports.

Prepare accurate documentation and reports in compliance with agency standards.

Report incidents and complete incident documentation per policy.

Perform other related duties as assigned.

Equal Opportunity Employer
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