Reception Administrator

Reception Administrator – Mediclinic Constantiaberg, Plumstead, Cape Town, South Africa.

Closing date: 04/03/2026 | Positions: 1 | Workplace:
On‑site (Permanent) | Recruiter:
Nontombi Ncediwe | Reference: 67937.

To assist patients in all aspects of admissions and discharges in a professional manner; preventing operational and financial risks to the organisation and exceeding client expectations.

• Ensure admissions (including pre‑admissions/bookings) are captured and processed as per procedure.
• Identify and prevent financial risks by adhering to policies and procedures.
• Ensure an effective discharge process as per the Patient Administration Manual.
• Maintain patient confidentiality.

Education

• Essential:
  Grade 12 or equivalent.
• Desired:
  None.

Experience

• Essential minimum:
  None.
• Desired:
  Reception administration experience;
  Experience in a private healthcare facility.

Job Skills and Knowledge

• Debtpack Enquiry application (check outstanding amounts if a patient is flagged as Blacklisted).
• Admission, Bed functions;
  Preparation for next day and discharge processes.
• Anatomy (including terminology).
• Hospital switchboard systems.
• Patient Administration policies and procedures (e.g. Patient Confidentiality; Cash Handling; Blacklisted patients; Bed Overrides; etc.).
• Patient admin programmes on the AS400 system.
• Computer literate (Microsoft Office).
• ICD and CPT codes.
• Medical Aid Schemes and the Private healthcare environment.
• Workmans Compensation Act (WCA) processes, procedures and policies.
• Emergency / Major Incident Protocol (e.g. Fire; floods; robbery).
• Identifying possible financial risks (e.g. blacklisted patients; handling of patient valuables; etc.).

All applicants will be considered, with preference given in accordance with Mediclinic Southern Africa’s Employment Equity Plan, as well as internal applicants who meet the minimum requirements.

For internal employees on a fixed‑term contract, please apply using an external candidate profile, not your employee profile.