Receptionist, Healthcare

Spire Nottingham Hospital has an exciting opportunity for a Receptionist to join the team on a Full-time basis.

"Spire Healthcare is a leading independent healthcare group in the United Kingdom, running 38 hospitals and over 50 clinics across England, Wales and Scotland. It provides diagnostics, inpatient, day case and outpatient care, operates a network of private GPs and provides workplace health services to over 800 corporate clients. It also delivers a range of private and NHS mental health, musculoskeletal and dermatological services."

Our vision is to be recognised as a world class healthcare business bringing together the best people who are dedicated to developing excellent clinical environments and delivering the highest quality patient care.

To ensure an exemplary level of high customer service to all patients, consultants and hospital teams, that meets and strives to exceed all our customer's expectations, presenting a high standard of personal appearance together with total confidentiality in every aspect of work at all times. Providing an efficient administrative service within the hospital, operating within established policies and procedures.

• Welcoming, registering and directing patients, consultants and hospital teams as required, in a proactive, warm, professional and caring manner and in such a way as to provide confidence and exceed customers' expectations.
• Admitting patients to their room in accordance with hospital procedures, providing information as appropriate.
• Processing in-patient/out-patient charges, including the accurate collection of credit card details both over the phone and face to face
• Supporting inpatient bookings by entering inpatient/day cases onto computer system
• Responsibility for admission lists, including allocation of admissions. Liaising with nursing staff as appropriate
• Admission/Discharge of patients onto computer system ensuring accuracy of all information.
• Operate the hospital switchboard in a professional and efficient manner, ensuring all calls or enquires are responded to in a timely manner
• Undertake various clerical duties including checking of bed status reports, ordering and distribution of newspapers, issuing badges for visitors, booking taxis
• To contribute to the general cleanliness, neatness and smooth running of all reception areas at all times, ensuring that any publicity and reading material is available and well displayed
• Undertake all work in accordance with company hospital policies and procedures. Ensuring familiarity with the Health and Safety at Work Act, including manual handling and fire procedures
• To maintain confidentiality of all information acquitted with regard to patients, consultants and staff and not on any account disclose information about the affairs of the hospital, its subsidiaries or associates
• Provide and receive patient information, ensuring that all patient information is provided, received and recorded in accordance with the Data Protection Act and Spire policies.
• To present a professional, smart image at all times, ensuring adherence to hospital uniform policy
• Carry out any other duty that reasonably falls within the general nature and level of responsibility of the post.

• Experience of working on a reception or in a similar customer facing environment
• Previous experience working on a reception in the healthcare industry
• Understanding of medical terminology
• Knowledge of the healthcare market
• Basic knowledge of hospital systems (or similar), including processes and procedures
• Whilst no formal qualifications are required you must be able to communicate with other members of staff and patients clearly and your personal appearance must be of a high standard, expected in a professional healthcare environment.

We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

• 35 days annual leave inclusive of bank holidays
• Employer and employee contributory pension with flexible retirement options
• 'Spire for you' reward platform - discount and cashback for over 1000 retailers
• Free Bupa wellness screening
• Private medical…