Receptionist - Clinical Investigations Unit

Job Overview

Receptionist – Clinical Investigations Unit

12-Month Fixed Term Contract or Secondment

An exciting opportunity has arisen for a dedicated and enthusiastic individual to join the Clinical Investigations Unit at Wexham Park Hospital, part of Frimley Health NHS Foundation Trust. We are seeking a professional and personable Receptionist to work on the front line within our busy Cardiology Department. This is a key role in ensuring the smooth and efficient running of outpatient reception services, supporting both patients and clinical staff.

• Provide a warm, friendly, and professional welcome to patients and visitors
• Deliver excellent customer service to both internal and external stakeholders
• Manage patient check-ins and appointment queries efficiently
• Support the clinical team with administrative duties as required
• Ensure reception areas are well organised and operate effectively

The successful candidate will demonstrate strong communication and organisational skills, a positive and proactive approach, and the ability to remain calm in a busy healthcare environment.

If you are passionate about delivering high-quality patient care and would like to be part of a supportive and dynamic team, we would love to hear from you.

• To develop and maintain effective working relationships with all Trust staff including clinicians, nursing staff and Directorate administration staff to provide an accurate, efficient, professional and seamless service to patients and visitors.
• To ensure patient case notes and clinic lists are available before the commencement of the clinic.
• To check patient details are correct and amend or update details on EPIC when necessary in accordance to standards set by Information Governance.

Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.

Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.

We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours. We do our utmost to work with our staff to meet their needs and the needs of our service and its users.

Frimley Health Trust benefits on Vimeo

For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy.

Essential criteria

• GSCE English or equivalent
• Good IT skills. Microsoft packages including Outlook, Word, and Excel

Essential criteria

• Good administrative skills, organised and methodical, with good attention to detail including spelling, grammar and accuracy
• Good verbal and written communication skills
• Able to remain calm under pressure when working in a busy environment
• Ability to work on own initiative, and also as part of a team, self motivated, flexible approach

• Knowledge/use of EPIC

Essential criteria

• Dealing with the public/customer service
• Previous clerical experience
• Ability to adapt using different systems as appropriate

Frimley Health NHS Foundation Trust (FHFT) is proud of its strong reputation, record of achievement and ambition for the future. We serve a population of over 900,000 people across Berkshire, Hampshire, Surrey and South Buckinghamshire, and remain committed to improving the health and wellbeing of our communities.

Our new organisational strategy – FHFT 2030 – sets out our ambition to be the best place to receive care and the best place to work in the NHS. Underpinned by our Trust values – Committed to Excellence, Working Together, Facing the Future, and being a modern, compassionate, Healthcare…