Care Co-ordinator

PCN Care Co-ordinator Job description If you are an innovative person and would love the exciting challenge of working within a developing patient-focused service, this could be the job for you. We are looking for an energetic person, to work with the citizens of Rushcliffe and the staff across the 11 Rushcliffe GP practices, to support them using digital means to share information and get the best from local health services.

You will work within a supportive and dynamic team to develop your engagement skills to promote and support digital inclusion across Rushcliffe Primary Care Network. The post holder will focus on reducing health inequalities by increasing digital inclusion for patients and support practices in reducing administrative tasks through empowering patients to take more control of their digital healthcare. The post holder will use social media and websites to promote practice information, with the hope of reducing patient contact with the practice.

The post holder will work with practices to improve access to appointments digitally, supporting with implementation of digital tools to improve patient access and care across Rushcliffe. The post holder will need to work in practices as well as liaising with other local providers such as the Borough Council, third sector providers to set up outreach clinics in local libraries and health centres.

This is a patient, public and staff facing role, using engagement and communication skills to help people who may feel less confident with digital technology become more confident and knowledgeable about services and access. The role also involves patient searches and data gathering, contacting patients, coordinating appointments, managing staff rotas, being involved in projects and NHS initiatives, coordinating NHS App pop-ups, maintaining PCN and practice websites and much more.

The successful candidate will have excellent interpersonal and communication skills, and be organised, patient and empathetic.

Contribute to the positive promotion of digital health tools and readily promote and support access of digital health tools available (the NHS App and Systm Connect) to patients & colleagues in the PCN to help people manage their health, care and wellbeing through improved access to services.

• Delivering NHS App training and support sessions for patients and staff to encourage digital access to services.
• Updating and maintaining the practice website ensuring information is accurate, accessible, and up to date.
• Manage and refresh waiting room digital display screens with relevant health promotion and practice information.
• Create, schedule, and monitor engaging content across the practice's social media channels.
• Support the planning, promotion, and delivery of practice and community engagement events.
• Coordinate the collection of information and contribute to the design and production of the practice's annual report.
• Design professional posters, leaflets, and other patient communication materials using Canva to support health promotion and practice communications.
• Support the development of stakeholder communications such as newsletters and briefings.
• As well as provide case studies in relation to the projects impact on our workforce, citizens and volunteers as requested by colleagues.
• Build and maintain networks working effectively with local colleagues to deliver the objectives of the role.
• Support the facilitation of workshops and task and finish groups.
• Utilise communication and presentation skills to engage people and present difficult issues clearly to a wide range of audiences.
• Building and maintaining positive relationships with the Patient Participation Group (PPG) and RAPID, supporting patient engagement initiatives.
• Work with practices and practice staff to identify, reduce and remove the barriers to digital inclusion for people that experience the greatest health inequalities To support with project schemes and initiatives at planning, development and implementation stages.
• Responsible for monitoring the progress of the digital inclusion project objectives and ensure that reporting of actions takes place.
• Then using this information to advise on, initiate and develop services as appropriate.
• Evaluate the impact of the projects schemes and track and monitor post implementation benefits.
• Complies with the policies and procedures of the organisation.

Support practices in improving their patient access to healthcare using digital tools, cloud-based telephony, and digital solutions (Ardens). You will also be responsible for managing and coordinating, with support from the PCN, the delivery of the digital inclusion project across the PCN. This role will also include running and analysing reports from clinical system Systm One, and ensuring patient records are accurate and up to date.

You may also be required to support with booking patient appointments, supporting various clinical initiatives, and helping patients manage their care by providing…