NHS Administrator

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• 27 days annual leave plus bank holidays pro rata.
• Access to our bespoke learning management system and annual formative clinical assessments to support competency development.
• The benefits of working with an at scale provider of primary care means that we lots of opportunities for our colleagues to specialise and develop.
• Cycle to work scheme.
• Travel season ticket loans
• Discount cards.
• Employee wellbeing services including free yoga videos and employee wellbeing app.

Job title: Administrator

Location: The Practice St Albans

Hours: 37.5 hours

Help us to deliver great primary care by improving access, outcomes and patient experience.

At Operose Health, we delivery local primary care,  is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other – because we CARE.

We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future.

Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care.

Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services.

We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.

As a valued member of the Operose Health team, your key duties will include:

• Process referrals accurately and within required timescales.
• Ensure referrals are sent through the appropriate pathway and to the correct service.
• Process and monitor urgent and suspected cancer referrals, ensuring these are actioned promptly in accordance with practice procedures.
• Maintain accurate records and support referral audits and monitoring. Subject Access Requests (SARs) & Medical Records Process
• Subject Access Requests in accordance with practice procedures and applicable information governance requirements.
• Maintain a tracker of SARs received, deadlines and completion dates. Collate and prepare relevant medical records for review and disclosure. Ensure requests are appropriately authorised and escalated where clinical or management review is required.
• Maintain confidentiality when handling sensitive patient information. Support other appropriate requests for medical records and information. Letters & Correspondence Prepare and process patient letters and other practice correspondence.
• Support clinicians and management with administrative letters.
• Process incoming and outgoing correspondence accurately.
• Medical Record Summarising Summarise new patient medical records accurately in accordance with practice protocols.
• Review historical records and enter relevant information onto the clinical system. Accurately record significant diagnoses, medical history, procedures and other relevant information.
• Staffing & Practice Administration Support the Practice Manager with day-to-day staffing administration.
• Maintain relevant staff records, trackers and documentation. Support staff induction and completion of required documentation.
• Monitor mandatory training and staff compliance requirements. Provide administrative support for staff supervision and reviews.
• Follow up outstanding actions. Patient Recalls Support and monitor practice recall systems. Identify patients requiring recalls and ensure appropriate invitations are sent.
• Policies & Governance Support the review and maintenance of practice policies and procedures.
• Monitor policy review dates and identify policies requiring review. Ensure current policies are…