Associate Employee Relations Specialist

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Associate Employee Relations Specialist (12-18 months fixed term contract)

We’re on a mission to be a force for good in lending. Throughout our almost 30-year history, we’ve consistently been recognised as a great place to work; in 2026, Capital One was officially ranked 9th in the UK’s Best Workplaces™ list.
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An opportunity has arisen within Associate Relations for an Associate to join this specialist team on a 12
-18 month fixed term contract.

The role will take ownership of a range of employee relations cases (either owning the case management for more straightforward cases or working in partnership with more experienced team members to gain experience of higher risk cases). They will provide legislative and best practice advice and coaching to People Leaders and Associates throughout the business on a range of employment topics.

There will also be opportunities to engage in HR projects and provide AR consultancy to HR and the business.

• With support from senior team members, partner with the business to deliver high quality and proactive case management support on employee relations issues such as: capability, absence management, flexible working, appeals, disciplinary, grievances, the Equality Act.
• Provide the business with pragmatic solutions whilst considering the employment, legal and risk framework.
• Provide coaching to managers to upskill and support them to reach positive outcomes with their associates.
• Contribute to team development through the sharing of best practice and lessons learnt.
• Support with maintaining an effective feedback loop with the HR Business Partners to drive change and elevate high risk cases to AR Principal Associate / AR lead as and when appropriate.
• Build and leverage relationships across the business to obtain support when formal meeting support is required on case work.
• Manage all cases in line with well-managed principles.
• At all times, manage employment related risk for Capital One.

• Support with AR policy development or process improvement projects that arise.
• Maintain and continually seek to improve AR policies and procedures, as a means to support managers and associates both as a learning tool and as a repository of relevant information.
• Participate in broader HR projects and initiatives that support the AR Agenda.

• Continually build employee relations technical knowledge through attendance at employment law briefings and conduct self-directed research into best practice.
• Support with analysing case management data to identify themes and make recommendations for continuous improvement.
• Leveraging AI, in accordance with governance and risk processes, to drive efficiency and improvement in internal processes.
• Take a proactive approach to the maintenance of AR procedures.
• Adhere to GDPR and case purging and management requirements.
• Support on well-managed activities, liaising and coordinating activities in the team.
• Ensure accurate records are maintained and documentation is stored correctly.

• Prior employee relations case management experience is vital;
• Knowledge of UK employment law;
• Experience of dealing with challenging associate-related situations;
• Effective stakeholder management and influencing skills;
• Experience of applying judgement to ambiguous associate situations which could result in risk for the company;
• Sensitive to associate needs and able to balance those with the needs of the business / employment risk;
• Good communication skills, written and verbal;
• Willingness to learn and prioritise self-development.

This is a permanent position based in our Nottingham…