Onsite Level 2 Break​/Fix IT Support Engineer

We are recruiting an Onsite Level 2 IT Support Engineer to join a committed and customer focused support team, providing deskside and walk up support for users within a fast paced, professional environment.

This is a hands on, user facing role where you will work directly onsite, resolving hardware and software issues while delivering a consistently high standard of customer service.

Your New Role
As part of a wider onsite support team, you will be responsible for providing day to day Level 2 support to end users. You will receive tickets throughout the day and work closely with users to resolve issues efficiently and professionally, ensuring a positive support experience.

Your

Key Responsibilities

* Walk up Tech Bar and deskside support

* Resolving hardware and software issues directly with users

* Break fix activities across laptops, desktops and peripherals

* IMACD tasks including installs, moves, adds, changes and disposals

* IT asset management and equipment tracking

* Participation in on call support when required

* Working within agreed SLAs and support processes

You will be fully supported by a Service Delivery Manager and wider technical teams.

You Will Have

* Previous experience in an onsite deskside or Level 2 support role

* Comfortable supporting users face to face and resolving issues at the desk

* Experience across common deskside technologies including Windows environments, hardware and peripherals

* Strong customer service and communication skills

* Experience with in a regulated environment is desirable but not essential

* Willingness to undergo enhanced referencing or vetting where required

This is a varied, hands on role suited to someone who enjoys working directly with users, taking ownership of issues, and delivering a high quality support service