IT Application Support Team Member

We are seeking an Application Support Team Member to join our clients IT Helpdesk team, based in Nottingham. Supporting approximately 500 office-based and remote users. This role focuses on providing in depth application support and ensuring users receive a high quality support experience across multiple platforms.
You will work closely with end users, offering support via in person visits, phone, and ticket/email systems, and play a key role in maintaining the smooth operation of business-critical applications.

Salary & Benefits:

* Salary up to £30,000/pa
 
* Benefits:
Full Induction and training, Annual Bonus Scheme, 33 days holiday including bank holidays, Enhanced Contributory Company Pension, Private Medical Cover (including dependants with 50% company contributions), Life Assurance, Salary Sacrifice Scheme for Grocery Shops, plus much more!

Key Responsibilities:

* Provide in depth application support to remote and office-based users, including:
ERP systems
Bespoke web platforms
Integration systems
Delivery and routing systems
Agronomy systems
 
* Deliver direct user support through a variety of channels, including in-person, phone, and helpdesk ticketing systems
 
* Assist with user training to improve adoption and effective use of applications
 
* Support the creation and maintenance of application documentation and user guides
 
* Triage IT Helpdesk tickets on a rota basis, ensuring timely and effective resolution
 
* Provide helpdesk cover as part of a rota:
6:00am – 6:00pm between 1st March and 31st October
8:00am – 5:00pm between 1st November and 28th February
 
* Travel occasionally to other sites and depots to deliver in-person application support

Person Specification:

* Experience with Windows 11, Windows Server, iOS, and Android. Working knowledge of Active Directory and Microsoft 365
 
* Ability to diagnose hardware issues and manage IT assets
 
* Understanding of multifactor authentication, cloud services, and basic networking
 
* Keen interest in IT and technology, with prior experience in an IT support environment
 
* 2+ years’ experience in a helpdesk or IT support role preferred
 
* Confident using the systems and technologies listed above