IT Onboarding Assistant

.IT onboarding assistant page is loaded## IT onboarding assistant locations:
Nottingham, UKtime type:
Full time posted on:
Posted Todaytime left to apply:
End Date:
February 16, 2026 (20 days left to apply) job requisition :
JR101546
** IT onboarding specialist (onsite, Nottingham) 4 Month Fixed Term Contract
** If you take pride in ensuring every employee has the right tools, access, and guidance from the moment they join, this is the perfect opportunity to shine.

D&G (Domestic & General) is an ambitious technology-powered company transforming from a “traditional, largely manual IT department with strong ITIL processes” to a “modern, highly automated, product-led, Dev Sec Ops  technology powered insurance business.
** A bit about the job:
** This role sits within the IT Onboarding team work alongside the New Joiner Coordinators to arrange to organise the despatch of equipment to new starters in the UK, and the return of equipment from leavers Build Laptops, to create a supportive & seamless onboarding & off-boarding experience and provide initial technical support with new starters as required.
** Your responsibilities:
*** Contact leavers to arrange collection of company devices including laptops, monitors and accessories
* Follow up on leavers that have not returned equipment
* Arrange delivery of new starters and replacement equipment
* Update company asset register for items sent and returned
* Raise courier waybills for dispatched and collected items
* Assisting with the preparation and boxing of items to be sent
* Testing equipment prior to dispatch and when returned
** Skills and experience we’re looking for:
*** Building and patching laptops for contact centre and back-office user
* Preparing and shipping devices to all UK contact centre new starters
* Preparing and shipping devices to the UK back-office.
* Testing hardware such as for new starters laptops prior to sending
* Diagnosing and repairing faulty returned laptops.
* Keeping Service Now hardware asset table updated by assigning devices and placing them back into stock once collected.
* Collecting devices from leavers and existing employees who have received replacements.
* Reviewing and approving City Sprint invoices.
* Monitoring and managing packaging and stationary stock levels for OIAB and ordering when necessary.
* Monitoring and managing the balance on Simply Mail account and Lyreco P.O.
* Collaborating with the Legal team to assist in the management of unresponsive leavers and minimise equipment loss. Posting legal letters and shipping IT equipment.
* Contacting new starters in advance of their start date to establish and confirm delivery dates for equipment.
* Contacting couriers about overdue and failed deliveries.
** What you’ll get for this role:
** At Domestic & General, we offer so much more than a job – we provide opportunities, support, and benefits that make being part of D&G truly rewarding.
* Competitive salary.
* Annual discretionary bonus amount depends on your performance and D&Gs.
* Generous pension scheme.
* 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
* Free D&G protection plan and employee discounts to family and friends.
* Health cash plan – employer funded cover to enable you to claim money back on. essential healthcare costs, including dental, optical, physiotherapy and man.y more. Cover also includes unlimited access to a 24/7 virtual GP service.
* Life assurance – employer funded cover of 4x basic salary.
* Dedicated online benefit portal offering access to saving and lending facilities, financial wellbeing and support services.
* Salary Finance – access to savings and borrowing through payroll.
* Car Leasing – access to a carbon neutral salary sacrifice car leasing scheme, with an all-inclusive monthly cost covering all charge, taxes, insurance, repairs and maintenance on a range of brand-new vehicles
* Travel Loans – interest free loans to help spread the cost of annual travel tickets
* Cycle to Work – tax efficient bike and cycling equipment worth up to £1,000
* Health & Wellbeing – discounted gym membership, online virtual workout sessions, online culinary classes
* OnHand – Giving you the…