Business Analyst – NetSuite; Mid-Level

Position: Business Analyst – NetSuite (Mid-Level)
Location:

Nottingham/Hybrid
Salary: £Competitive + Benefits

Reports To:

Business Systems Manager

Position Summary:

The Business Analyst – Net Suite (Mid-Level) is responsible for supporting, configuring, and continuously improving Net Suite ERP, Hub Spot CRM and related enterprise business systems across the global organization.

This role partners closely with business stakeholders and IT teams to translate business needs into functional system solutions, ensuring systems are optimized for efficiency, scalability, and data integrity.

The Business Analyst serves as a key liaison between business users and technical teams, supporting day-to-day operations, enhancements, reporting, and project initiatives related to ERP, WMS, CRM, and integrated platforms.

Duties and Responsibilities:

Support a portfolio of enterprise business applications with a primary focus on Net Suite ERP, advising on system configuration, role-based security, workflows, forms, and records to optimize business processes.

Produce, document, and maintain business and functional requirements, process flows, and system configuration documentation.

Partner with business users to analyze current-state processes and design future-state solutions aligned with best practices.

Configure and maintain Net Suite features including but not limited to financials, order-to-cash, procure-to-pay, inventory, reporting, and saved searches.

Participate in system enhancements, upgrades, and integrations, including requirements definition, solution validation, testing, and deployment support.

Design, test, and maintain reports, dashboards, KPIs, and saved searches to support operational and executive decision-making.

Perform and support user acceptance testing (UAT) by developing test scripts, coordinating testing activities, and validating results.

Provide post-implementation support, issue triage, root-cause analysis, and resolution in collaboration with IT and external partners.

Develop and maintain system documentation including configuration guides, operating procedures, training materials, and release notes.

Deliver formal and informal end-user training and knowledge transfer.

Support enterprise-wide initiatives such as ERP optimization, WMS integration, CRM alignment, data governance, and acquisition integrations.

Assist in defining and tracking system usage metrics and performance indicators.

Act as a representative of the business on cross-functional and enterprise technology initiatives.

Perform other related duties as assigned.

Competencies:

* Customer Focus – Builds strong relationships and delivers solutions aligned with business needs.

* Business Process Analysis – Understands end-to-end processes and identifies opportunities for optimization.

* Manages Complexity – Effectively analyzes complex, cross-functional requirements.

* Decision Quality – Makes sound, timely recommendations based on data and business impact.

* Collaborates – Works effectively with business stakeholders, IT teams, and external partners.

* Communicates Effectively – Clearly translates technical concepts into business-friendly language.

* Accountability – Takes ownership of deliverables and follows through on commitments.

* Continuous Improvement Mindset – Proactively seeks system and process enhancements.

Requirements:

* Bachelor’s degree in Business Administration, Information Systems, Computer Science, or related field, or equivalent practical experience.

* 3–6 years of experience in a Business Analyst or Systems Analyst role supporting ERP platforms.

* Hands-on experience with Net Suite ERP including configuration, reporting, and user support.

* Strong experience gathering requirements and producing functional documentation.

* Experience supporting ERP modules such as Financials, Inventory, Order Management, and Purchasing.

* Experience supporting Hub Spot CRM, including configuration of objects, pipelines, workflows, and reporting across Sales, Marketing, and Customer Service.

* Familiarity with Hub Spot–Net Suite integrations, CRM data governance, user enablement, and ongoing optimization in a multi-entity environment.

* Familiarity with system testing methodologies and UAT coordination.

* Excellent analytical, troubleshooting, and problem-solving skills.

* Ability to communicate effectively with both technical and non-technical stakeholders.

We will process your CV and personal information to assess your suitability for the role. If we wish to consider you further, we will register your personal information in our database and contact you. We may contact you from time to time about other relevant roles. Your personal information will be securely held. For more information please refer to our privacy notice, a copy of which can be found on our website.

– Select Engineering Limited