Service Desk Agent

Job Title

IT Service Desk Agent

Portsmouth (HM Naval Base)

Information Management and Technology Department

37 hours per week

You'll act as the first point of contact for IT issues via phone, email, and our Atlassian Jira Service Management ticketing system, whilst providing support for common issues such as password resets, account access, and software installations. The Service Desk Agent is customer facing and fully office based.

Act as the first point of contact for IT issues via phone, email, and Atlassian Jira Service Management ticketing system. Provide support for password resets, account access, and software installations.

Some experience in a Service Desk or Helpdesk environment, with strong communication and problem-solving skills. Motivated and eager to develop your career into Support Technician role. Strong customer service skills, some first-line IT support experience and a desire to expand technical skills and take on more complex responsibilities over time.

• A competitive salary
• 25 days holiday plus bank holidays
• Enhanced pension scheme
• Life assurance
• Access to our internal benefits and discounts programme for all colleagues
• Cycle to work scheme
• Group income protection
• Flexible parental benefits (if applicable)
• Access to our Internal employee assistance network
• Continued professional career development
• Kudos reward opportunities (internal achievements scheme)
• Occupational Health & Wellbeing Services
• 50% off entry into the Historic Dockyard

At KBS Maritime, we're not just another company - we're an exciting and dynamic joint venture between industry leaders BAE Systems and K . Our team is dedicated to providing Asset Management, Infrastructure Management, Energy Solutions and Alongside Services at His Majesty's Naval Base Portsmouth (HMNBP), the beating heart of the Royal Navy. With almost two-thirds of the Royal Navy's surface ships stationed at HMNBP, working with KBS Maritime means being at the forefront of innovation and progress.

We operate in a unique and fascinating environment, with a mix of historic dockyards and cutting-edge infrastructure that's unlike any other. By delivering state of the art solutions to the Royal Navy, KBS Maritime offers the chance to work on projects that make a real difference to the safety, security, and sustainability of the UK's National Defence and Security. But it's not just about the work - at KBS Maritime, we believe in the value of our people.

We have the ethos of a small business, which means we value and empower our team members to succeed