Presales Solutions Architect

Here at Lucid we are currently recruiting for a Solution Architect (Managed Services) to lead the design and ownership of innovative, commercially robust managed and professional service solutions. This will be reporting to the Head of Service Architecture, this role is pivotal in shaping competitive service offerings across the portfolio, supporting both BAU pre-sales engagements and complex tender submissions. Acting as Solution Owner, you will design technically sound, deliverable and commercially viable solutions that meet customer requirements while protecting and growing services revenue.

• Act as Solution Owner for managed services and professional services tenders.
• Shape innovative, cost-effective and deliverable solutions aligned to client requirements
• Lead service design across technical, operational and commercial work streams
• Develop and validate detailed cost models, including resource plans, tooling, SLAs, risks and dependencies
• Collaborate with third-party partners to create integrated service offerings
• Support transition and handover to delivery teams post-award to ensure alignment with bid commitments.
• Produce high-quality, compelling written tender responses translating technical solutions into clear business value
• Partner with Account Managers, Bid Teams and Technical Specialists to qualify opportunities and define client needs
• Design high-level and detailed service solutions aligned to portfolio capabilities and industry best practice
• Own and manage customer quotations, ensuring accuracy and timely submission
• Provide subject matter expertise across the managed services portfolio
• Present and articulate solutions confidently to senior and executive stakeholders.

• Maintain accurate documentation including solution designs, cost models and proposal artefacts.
• Ensure adherence to delivery and commercial governance processes.
• Identify and mitigate technical, operational and commercial risks.
• Contribute to the continuous improvement and innovation of managed service offerings.
• Lead the design and implementation of new service propositions and delivery models.

• Strong knowledge of IT Managed Services, including Service Desk and End User Compute.
• Proven experience designing solutions within an MSP, systems integrator or IT reseller environment.
• Strong commercial awareness with the ability to balance customer value and margin protection.
• Excellent written, presentation and stakeholder engagement skills.
• Experience working collaboratively within bid and cross-functional teams.
• Awareness of market trends, competitor landscape and emerging support technologies.
• Strong organisational skills, including capacity planning and workload management.

If you are available and interested in this opportunity, please apply for further information. Please note due to high volume of applications we are unable to contact every application. If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion.

At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values ‘Honesty, Integrity and Pragmatism’. We are proud to provide equal opportunities in line with our Diversity and Inclusion policy and welcome applications from all suitably qualified or experienced people, regardless of personal characteristics. If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us via the details below.