Technical Project Manager

Responsibilities

• Manage and deliver projects effectively from initiation to completion, ensuring customer expectations are met.
• Test and assure software quality prior to release, including interfaces with external systems.
• Support customers through User Acceptance Testing, taking a proactive role in ensuring successful validation.
• Lead customer preparation activities, including configuration workshops both pre- and post-installation.
• Configure systems to meet customer requirements and deliver agreed business outcomes.
• Support customers during implementation, including troubleshooting, problem resolution, and coordinating with development teams where required.
• Deliver customer training on system functionality and usage.
• Maintain clear and effective communication with both internal stakeholders and customers.
• Diagnose, log, and manage issues through to resolution, escalating where appropriate.
• Capture and document customer requirements in line with agreed processes.

• Experience working with Windows-based applications and Microsoft Office tools.
• Ability to understand technical data flows.
• Strong troubleshooting and root cause analysis skills.
• Working knowledge of SQL Server technologies in a commercial environment.
• Understanding of business environments and operational practices.
• IT background, ideally with exposure to logistics or mobile workforce systems.
• Previous experience with telematics systems and hardware is advantageous.
• Excellent communication skills, with the ability to engage stakeholders at all levels.
• Strong organisational skills with the ability to prioritise and work to deadlines.
• Ability to build effective relationships across teams and stakeholders.
• Self-motivated, proactive, and results-driven.
• High attention to detail and commitment to quality.
• Customer-focused approach with a continuous improvement mindset.
• Pragmatic, hands-on problem solver with a willingness to learn quickly.

• Full support and training to ensure you are well equipped to succeed in your role.
• Private medical insurance with Vitality Health including rewards for members such as Free Amazon Prime, Apple Watch, discounted gym membership and many more.
• 33 days holiday, including bank holidays, increasing year on year to 38 days, then further increases with length of service.
• Free Costco membership, 20% off EE mobile and line rental, and other discounts with Reward Gateway.
• Invested in employee health and well-being with over 20 mental health first aiders in the business.
• Employee Assistance Programmes.
• Great staff extras:
  Easter eggs, yearly BBQ, Christmas gifts, annual staff awards and many more incentives.
• Executive Box at Motorpoint Arena Nottingham.
• Great Place to Work certified – We have been recognised by the global authority on workplace culture, so come be a part of our success.
• Best Workplace in the UK for Development, Technology, Wellbeing and Women.