Governance and Process Specialist; FTC

Job Title

Knowledge Governance and Process Specialist (Associate) - 12 Month FTC

Nottingham Hybrid

3 days in office (Tuesday-Thursday) and 2 days remote.

We’re on a mission to be a force for good in lending. Throughout our almost 30-year history, we’ve consistently been recognised as a great place to work; in 2026, Capital One was officially ranked 9th in the UK’s Best Workplaces list.

The purpose of this role is to maintain the integrity, quality, and compliance of the entire knowledge ecosystem. This specialist is responsible for developing, enforcing, and auditing the standards and rules that ensure knowledge is consistently accurate, high-quality, and fully prepared for any regulatory review or audit. A core focus is also on continuously optimising all Knowledge Management (KM) workflows for maximum efficiency.

• Establish the foundational rules and processes that govern how knowledge is created, managed, and archived.
• Define the governance model, which includes setting content standards, template requirements, and publishing policies.
• Actively monitor and report on adherence to these standards across the team.
• Manage and execute regular quality assurance checks and audits to ensure processes meet regulatory requirements and the knowledge base is consistently ‘audit-ready.’
• Design, map, and continuously seek to improve the operational workflows (such as content submission, review, and archival) to ensure content creators and the operational team can work as efficiently as possible.

• Governance and Standards Ownership:
  Define and maintain the comprehensive Knowledge Management (KM) governance model. This includes developing content standards, maintaining template libraries, and setting clear publishing policies to ensure consistency across all content creation.
• Compliance and Audit Readiness:
  Execute regular knowledge audits and quality assurance programmes. You will manage FUSE controls (if applicable) and general compliance/audit readiness activities to ensure the knowledge eco-system is fully prepared for internal and external regulatory reviews.
• Process Design and Improvement:
  Design, map, and use a data driven approach to continuously improve all KM-related workflows. This includes processes for content submission, review, validation, translation, and archival, with the goal of maximising efficiency for content creators and the operational team.
• Quality Assurance (QA) Implementation:
  Work closely with the Knowledge and Insight Manager to implement and administer the formal quality assurance programme, ensuring published content strictly adheres to the style guide, brand tone of voice and technical accuracy standards.
• Well Managed:
  Monitor and regularly report on adherence to the established rules and processes for content creation and lifecycle management across the knowledge function.

• Compliance/Audit Score:
  Consistent achievement of high scores in both internal quality assurance programmes and external compliance audits.
• Process Efficiency:
  Measurable reduction in time or steps within key KM workflows (e.g., time from content submission to publication) due to successful process improvements.
• Standards Adherence:
  High level of compliance, as measured by audit results, to the defined content standards, style guide, and governance model across the knowledge base.
• Document Currency:
  All governance documentation, policies, and workflow maps are maintained, current, and accessible to relevant stakeholders.

This is a 12 Month Fixed Term Contract position based in our Nottingham office.

We embrace a hybrid approach to work. You'll spend three days a week in the office (Tuesday‑Thursday), with Monday and Friday being dedicated work‑from‑home days.

Our offices are designed to inspire and support you. At our Nottingham head office, you'll find an on‑site gym, restaurant and dedicated Learning Loft.

We invest in the growth of our people alongside our business. You will have extensive opportunities to learn and develop your career, including access to up to…