Service Desk Analyst
Job in
Nottingham, Nottinghamshire, NG1, England, UK
Listed on 2026-05-25
Listing for:
Devonshire Hayes Recruitment
Full Time, Contract
position Listed on 2026-05-25
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support, Desktop Support
Job Description & How to Apply Below
This is a great entry point into IT with real progression, working within an enterprise scale business with broad tech exposure.
Please note this role requires 5 days per week onsite in Nottingham, it is initially a 9 week contract with either a chance of extension or move into a permanent position.
What You'll Do- Provide 1st line support via phone, email, and ticketing system
- Log, triage, and resolve incidents and service requests
- Escalate complex issues where required
- Support hardware, software, and user issues
- Assist with device setup, builds, and deployments
Basic knowledge of:
- Windows 10 & 11
- Microsoft Office/Microsoft 365
- PC/laptop hardware & peripherals (printers, etc.)
- AV/meeting room tech
- Good communication skills (spoken & written)
- Positive, reliable, and team-oriented
- Able to work with urgency and manage workload
- Exposure to ticketing tools (eg, Service Now, Jira)
- Working towards IT certifications (eg, OEM/hardware)
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