IT Support Engineer; M3 CloudSuite

Company Description

Bringing excitement and inspiration to the menu since 2002.

We are the UK's leading supplier of added‑value plant‑based ingredients. Immersed in the latest food trends, we transform vegetables into irresistible, exciting, and inspired ingredients.

Through innovation and outstanding service, we collaborate with world‑leading food service brands, chilled food manufacturers, and recipe box operators to help put vegetables where they belong - at the heart of the menu.

From our innovation chefs and new product development team to our operations experts, it’s our incredible people who have shaped us into innovative taste makers. Their hard work and genuine passion for food allow us to create high‑quality, bespoke food that transform our customers’ menus.

• Act as the primary internal support contact for M3 Cloud Suite and associated business applications.
• Provide Level 1 system administration, troubleshooting, user support, and issue resolution for M3 Cloud Suite.
• Work closely with the company’s M3 implementation/support partner to escalate and resolve more complex issues where required.
• Assist with system configuration, user management, access control, testing, and continuous improvement activities within M3 Cloud Suite.
• Create, maintain, and improve documentation, procedures, and support guides relating to M3 Cloud Suite and associated systems.
• Support end users with training, guidance, and best practice usage of the ERP system.
• Share knowledge and provide guidance to other IT team members regarding M3 Cloud Suite functionality and processes.
• Support integrations and associated business systems connected to the ERP platform.
• Assist with troubleshooting and support of EDI processes and external integrations.

• Support wider IT operations, including: LAN/WAN infrastructure and associated IT systems, software, and hardware.
• Assist with IT administration tasks across servers, networks, endpoints, and cloud services.
• Provide day‑to‑day IT support to users across the business.
• Assist with the maintenance and improvement of IT procedures, documentation, and departmental standards.
• Support cyber security and IT compliance best practices across the organisation.
• Assist with management of third‑party IT suppliers and managed service providers.
• Support the setup, maintenance, and troubleshooting of hardware and software systems.
• Participate in IT projects and system improvement initiatives.
• Provide cover for the IT Manager and wider IT team during periods of absence.
• Assist with procurement activities including sourcing equipment and raising purchase requisitions where authorised.
• Participate in out‑of‑hours support when required for critical business systems (expected average less than 7.5 hours per month).

• Preferably educated to Degree or HND level in Information Technology, Computer Science, or a related discipline.
• Relevant ERP, M3, Microsoft, or infrastructure certifications would be advantageous.

• Must have a good understanding of ERP system concepts.
• Must have at least two years’ experience of using M3 Cloud Suite, preferably in a food manufacturing environment.
• Advantageous but not essential to have a basic working knowledge or experience/approved training/education in Windows Servers, PC/Laptop operating systems, software and hardware support and fault diagnostics/resolution, DHCP, DNS, LAN network infrastructure, and Microsoft Office 365.
• Advantageous but not essential to have a basic working knowledge or experience/approved training/education in MS‑Exchange Server, VMware, Cisco wifi equipment, VOIP telephone systems, wifi barcode scanners/printers, laser printers, Veeam backup, CCTV systems, firewalls, and mobile phones.
• Basic knowledge advantageous but not essential regarding EDI concepts.
• Advantageous but not essential to have previous hands on experience in an IT department in a commercial environment.
• Good communication skills, both oral and written.
• Basic knowledge advantageous but not essential regarding purchase skills.