Records Management Specialist

Benefits

• 25 days’ holiday (with the option to buy more)
• Health Cash Plan
• Optional private health, dental insurance, and health screens
• Cycle to work scheme
• Generous pension scheme with up to 10% employer contribution
• Life assurance
• Season ticket loan

As Records Management Specialist you will be part of a small, highly specialised team providing end-to-end records management services for Perceptive operations worldwide, managing project-specific documentation for clients and other external bodies. Initially a 2-year fixed‑term role with the prospect of becoming permanent.

• Data management
  :
  Provide accessibility, retrievability, security and protection of data in an ethical manner; maintain accurate information in project data tracking systems.
• Service Level Management
  :
  Monitor and log the actual service provided and compare it with that required by service level agreements.
• Customer Support
  :
  Respond to common requests for service, provide information to enable fulfilment, promptly allocate unresolved calls, maintain records, inform users about the process and advise on actions taken.
• Security administration
  :
  Receive and respond to routine requests for security support, maintain records, advise on actions taken, and assist in investigating and resolving issues related to access controls and security systems.
• Quality assurance
  :
  Contribute to the collection of evidence and conduct formal audits or reviews of activities, processes, data, products or services; examine records for evidence of appropriate testing and quality control activities; determine compliance; identify non‑compliances and non‑conformances.
• Sales Support
  :
  Communicate effectively with customers, provide service including technical advice and guidance, devise solutions to customer requirements and solve straightforward problems.

• Excellent interpersonal, verbal and written communication skills.
• Flexible attitude towards work assignments and new learning.
• Ability to manage multiple tasks, prioritize workload with attention to detail.
• Methodical work ability in a fast‑paced, time‑sensitive environment.
• Critical thinking, initiative, self‑confidence, adaptability, and coping with evolving priorities.
• Process improvement identification and implementation.
• Proactive participation in skills improvement training.
• Up‑to‑date awareness of trends, tools, technology, techniques and processes affecting technology within the life sciences domain.
• Self‑starter, independent work ability.
• Proven use of Microsoft Office products (Word, Excel, PowerPoint).

• Experience in the same or similar role in the life sciences sector.
• Knowledge of relevant sections of Good Clinical Practice (cGCP) and EU Regulation Clinical trials.
• Experience in regulated environments and methodologies.
• Experience using tools to communicate progress to stakeholders.
• Solid knowledge of documentation life cycles.

• GCSE / Level 2 qualification (Grade 4 and above) in English, Maths, IT or equivalent suitable experience.
• Fluent in English.

We are an Equal Employment Opportunity employer and do not discriminate based upon race, religion, colour, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, protected veteran status, disability, or any other legally protected characteristic.