AWS Connect Engineer - Hybrid

An exciting opportunity has arisen to join a leading organisation delivering large-scale digital transformation within the customer experience space. This role sits within a high-performing technology team focused on modernising cloud contact centre platforms for a major financial services environment. As an AWS Connect Engineer, youll play a key role in designing and evolving a cutting-edge cloud contact centre, leveraging the latest capabilities across the AWS ecosystem.

This is a hands-on position where youll build intelligent, scalable solutions that enhance customer interactions through AI, automation, and real-time analytics. Youll be working on complex, high-impact systems that directly influence customer experience ts on offer Salary up to £85,000 Comprehensive benefits package Hybrid working 3 days per week on-site in Nottingham Strong career progression opportunities within a growing technology function Ongoing training, certifications, and skill development opportunities What you need Proven hands-on experience with Amazon Connect Strong background in contact centre engineering / CCaaS platforms Knowledge of integrating AWS Connect with external systems using AWS Lambda, APIs, and event-driven architectures Experience working in regulated environments (financial services, fintech, or similar) Understanding of compliance requirements such as PCI-DSS, GDPR, and FCA regulations

Experience with Contact Lens for analytics, sentiment analysis, and compliance monitoring Proficiency in Python or Node.js for serverless development

Experience with Infrastructure as Code (Terraform or Cloud Formation) Solid understanding of contact centre operations, reporting, and workflows