AWS Engineer

AWS Connect Engineer Cloud Contact Centre Nottingham (Hybrid 3 days onsite) Permanent Competitive salary  package Im working with a global consultancy who are looking for an experienced AWS Connect Engineer to join their Customer Experience technology team, supporting the evolution of a cloud-based contact centre platform within a regulated environment. This is a hands-on role where youll play a key part in transforming customer interactions through modern cloud and AI-driven solutions.

What youll be doing:
Designing and building Amazon Connect contact flows and routing logic Delivering AI-driven features including IVR, agent assist, and sentiment analysis Integrating AWS Connect with backend systems (CRM, core platforms) using Lambda and APIs Developing secure, compliant contact centre solutions aligned to regulatory standards Building real-time and historical reporting across customer interactions Supporting outbound dialling campaigns within regulatory frameworks Working closely with security, risk, and compliance teams Managing infrastructure through Terraform or Cloud Formation Contributing to resilience planning (DR/BCP) and platform optimisation What theyre looking for:
Strong hands-on experience with Amazon Connect Experience working within regulated environments (financial services, fintech, etc.) Solid understanding of contact centre platforms (IVR, routing, workflows) Experience integrating systems using AWS Lambda and REST APIs Proficiency in Python or Node.js Knowledge of security and compliance (GDPR, PCI-DSS, FCA regulations)

Experience with Contact Lens and analytics is a plus Familiarity with Infrastructure as Code (Terraform or Cloud Formation) Why consider this role? Work on a high-impact, customer-facing platform used at scale Be part of a modern cloud transformation programme Exposure to AI-driven customer experience technologies Collaborative environment with strong engineering and delivery teams If youre an AWS Connect Engineer looking to work on complex, real-world customer platforms, please apply with your latest CV.