Client Experience Coordinator

Job Description

Due to continued success, we are now seeking a resilient Client Experience Liaison to join the team.

• Managing client feedback effectively to address concerns and improve service quality
• Conducting courtesy calls to maintain positive relationships with clients and gather valuable feedback
• Processing client survey forms to gather insights and identify areas for improvement
• Assisting with disengagements in a professional and empathetic manner to ensure a smooth transition for clients
• Collaborating with team members to deliver exceptional service and exceed customer expectations

This is a genuine opportunity to join a progressive company with long term prospects.

The Accountancy Partnership is a young, ambitious accounting and software firm with a difference. Our business model is to help small to medium sized businesses with their accounting and finances through the use of technology in a modern and simplified way. We offer a unique online service to clients who are based both in the UK and abroad.

Since inception we have grown at a rate of between 50% to 150% year on year, acted on behalf of over 14,000 clients, developed a portfolio of over 8 websites and have created one of the most user friendly cloud accounting software systems on the market;

We value our employees here at TAP, and offer plenty of perks to enhance your work-life balance:

• Full training and support will be provided
• The chance to join a progressive and expanding firm, with clear career development
• A relaxed atmosphere and casual dress code, fostering a comfortable work environment
• Bond with your colleagues during quarterly team building events
• Unwind and stay active with access to our on-site gym and games room
• Fuel your productivity with complimentary lunches and smoothies

• An extra day added to your holiday allowance each year you work with us, up to a maximum of 5
• Free private mental health support
• Take advantage of our cycle to work scheme for a healthier commute
• An extra day off on your birthday (if it falls on a weekday)
• Additional activities and events throughout the year